Nedbank Call Agent Archives - Kasi Blitz

Client Services Administrator at Nedbank

Amanda Lisa — Wed, 22 May 2024 05:58:56 +0000

Client Services Administrator at Nedbank
Job Reference Number:* 133701
Location: Johannesburg, ZA
Closing Date:* 27 May 2024

Job Purpose:

To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

Job Responsibilities:

– Action stakeholder requests by capturing and processing the administration request on the relevant system
– Action vendor invoice payments by capturing and processing the data on the relevant system
– Perform reconciliations from Supplier invoice and general ledger accounts by comparing with the supporting documents and Management Information Systems (MIS)

– Contribute to revenue increase by driving the submitted sales to completion
– Compile a catalogue of services by allocating costs per product
– Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system
– Ensure delivery of value for services rendered by utilizing product MIS as input into vendor engagement meetings for the purpose of driving down costs

– Monitor departmental financial performance by analyzing actual to budget variances
– Contribute to efficient budget compilation by applying statistical growth information to financial expenditure requirements
– Minimize financial and reputational risk by ensuring accuracy of processing activities
– Minimize operational costs by avoiding unnecessary expenditure

– Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS
– Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
– Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion

– Ensure to verify and authenticate reports, data, and transactions by physically extracting, generating, and checking reports from the system
– Verify client information on systems in accordance with Nedbank policies and FICA rules

– Prepare trustee meeting packs and month-end packs for management
– Maintain and update the administration files and legal documents by saving electronic files on the server or physical secure repository
– Escalate anomalies where cases or call records not found or if there is a mismatch of accounts are not logged by emailing Team Manager

– Keep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters, websites, and attending sessions
– Understand and embrace the Nedbank vision and demonstrate the values through interaction with the team and stakeholders
– Improve personal capability and stay abreast of developments in the field of expertise by identifying training courses and career progression for self through input and feedback from managers

– Ensure personal growth and enable effectiveness in the performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames
– Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with the team

– Participate and support corporate social responsibility initiatives for the achievement of key business strategies
– Identify and recommend opportunities to enhance processes, systems, and policies and support implementation of new processes, policies, and systems

People Specification:

– *Essential Qualifications:* NQF Level Matric / Grade 12 / National Senior Certificate
– *Preferred Qualification:* Diploma: Financial Management / Diploma in Business Administration
– *Essential Certifications:* Preferred Certifications

– *Minimum Experience Level:* Role specific
– *Technical/Professional Knowledge:*
– Administrative procedures and systems
– Banking knowledge
– Banking procedures
– Business terms and definitions
– Data analysis
– Relevant regulatory knowledge
– Business writing skills
– Product Knowledge
– Relevant system knowledge
– Governance, risk, and controls

Behavioural Competencies:

– Communication
– Collaborating
– Customer Focus
– Initiating Action
– Work Standards
– Managing Work

APPLY HERE

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Apply Now Nedbank is hiring

Amanda Lisa — Wed, 08 May 2024 07:08:16 +0000

Job Title: Administrator

Location: Cape Town, South Africa

Reference: 133606

Job Classification: Sales and Services

Career Stream: Fiduciary Leadership Pipeline

Job Purpose:

Nedbank is seeking an experienced Administrator to provide comprehensive administrative, financial accounting, and tax services to high-net-worth clients, including trusts, close corporations, and private companies.

The successful candidate will contribute to Nedbank’s business strategy of creating a great place to invest.

Responsibilities:

– Attend to client requests via email, phone, and in-person

– Support client meetings and action instructions

– Supply necessary information to internal staff

– Contribute to a culture of transformation and participate in corporate social responsibility initiatives

– Identify opportunities to improve processes and recommend enhancements

– Generate annual financial statements and support documents

– Administer client affairs, including banking and distribution of funds

– Attend to statutory returns and income tax returns

– Keep abreast of legislation and industry changes

– Embrace Nedbank’s Vision and Values

– Ensure personal growth and development

– Share knowledge with the team and ensure knowledge management

Requirements:

– NQF Level Matric/Grade 12/National Senior Certificate

– Diploma (Preferred: Degree or Diploma in Commerce)

– Essential Certifications (e.g., FAIS)

– 3-5 years of experience in Tax, Accounting, and Administration

– Technical/Professional Knowledge: Microsoft Office, administrative procedures, data analysis, business writing, and relevant regulatory knowledge

– Behavioural Competencies: Customer Focus, Applied Learning, Collaborating, Communication, Managing Work, AdaptabilityIf you’re a motivated and experienced administrator, .

Client Services Consultant (6 months Maternity Contract)

Location: Cape Town, South Africa

Reference: 131633

Job Classification: Sales and Service

Career Stream: Sales Leadership Pipeline

Job Purpose:

Nedgroup Investments, an award-winning global investment business, is seeking a dynamic and well-spoken Client Service Consultant to join their team in Cape Town.

The successful candidate will build engagement, trust, and long-lasting relationships with investors and financial planners through exceptional service experiences.

Responsibilities:

– Respond to client needs and deliver tailored solutions
– Build trust and educate clients on products and services
– Own client requests end-to-end and collaborate with internal stakeholders

– Ensure great client experiences and contribute to Nedbank’s success
– Meet service excellence, teamwork, and personal development goals
– Adhere to security, operational, and compliance procedures and policies

Requirements:

– NQF Level Matric/Grade 12/National Senior Certificate
– Advanced Diplomas/National 1st Degrees (Preferred: Banking Services)
– Essential Certifications (e.g., FAIS, Letter of Authority)
– 2-3 years of experience as a Client Services Consultant in Asset Management
– Technical understanding of Collective Investment Schemes and Retirement products
– Customer service principles, Nedbank policies, and procedures
– Building Customer Loyalty, Planning, and Organizing, Adaptability, Applied Learning

APPLY HERE

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Nedbank jobs

Amanda Lisa — Tue, 16 Apr 2024 12:42:32 +0000

Join Nedbank as an Operations Processing Administrator

Are you ready to take the next step in your career journey?

Look no further than Nedbank, where we’re currently seeking dedicated individuals to join our team as Operations Processing Administrators.

This is a 12-month fixed-term contract opportunity based in the vibrant city of Johannesburg, South Africa.

As a key member of our Operations team, you’ll play a vital role in providing essential administrative support services to both internal and external stakeholders, helping Nedbank achieve its ambitious business goals.

Your Responsibilities: Making an Impact

As an Operations Processing Administrator, you’ll be at the forefront of action, ensuring seamless processing of customer requests and applications. Here’s a glimpse of what you’ll be doing:

Capturing and processing leads from various sources across different channels.
Driving sales submissions to completion, contributing directly to revenue increase.
Facilitating deals across Dealer and Private Sales Channels, providing crucial support to clients and dealers.
Liaising with clients to update them on the progress of their applications, ensuring exceptional service delivery.
Monitoring and verifying task completion, maintaining meticulous attention to detail throughout the process.

Your Qualifications and Experience: Setting You Up for Success

To excel in this role, you’ll need:

A Matric/Grade 12/National Senior Certificate qualification as a minimum requirement.
Preferably, a Diploma in Financial Management or Business Administration.
0-3 years of experience in Office Administration or 3-5 years of experience in vehicle and asset finance within a banking/dealer environment.

Skills That Matter: Technical and Behavioral Competencies

In addition to your qualifications and experience, we value the following skills and competencies:

Proficiency in MS Office packages, including Excel, Word, PowerPoint, and Email.
Strong organizational skills and the ability to manage work effectively.
Proactive approach to problem-solving and decision-making.
Ability to maintain high work standards and thrive in a fast-paced environment.
Resilience in managing stress and adapting to change.
Commitment to continuous improvement and building trust with stakeholders.

Join Us and Make a Difference

At Nedbank, we’re committed to creating an inclusive workplace where diversity is celebrated, and every voice is heard.

We actively encourage candidates from underrepresented groups to apply, and our preference recruiting team is available to support you throughout the application process.

How to Apply

If you’re ready to embark on an exciting career journey with Nedbank, don’t hesitate to reach out to our Recruiting Team . Alternatively, activate job alerts to stay informed about new opportunities as they arise.

Seize the opportunity to grow, learn, and make a meaningful impact. Join Nedbank today and unlock your full potential!

APPLY HERE

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Nedbank Call Centre Service Centre Agent

Amanda Lisa — Thu, 04 Apr 2024 08:01:27 +0000

Title: Enhancing Client Experience: The Role of a Nedbank Call Centre Service Centre Agent

In today’s fast-paced banking landscape, customer service is paramount.

As financial institutions strive to optimize client experiences, the role of a service centre agent becomes increasingly vital.

At Nedbank, headquartered in Johannesburg, South Africa, service centre agents play a pivotal role in ensuring seamless communication and satisfaction for clients.

Let’s delve into the responsibilities, qualifications, and competencies required for this position.

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Job Responsibilities: Service centre agents at Nedbank are entrusted with various responsibilities to uphold the institution’s standards of excellence. These include:

Adhering to daily schedules to meet targets and follow work plans.
Upholding Nedbank’s values of honesty, integrity, and accountability in all interactions.
Ensuring timely resolution of client queries by escalating unresolved issues to management.
Meeting service level agreements by answering 90% of calls within 60 seconds.
Generating lead targets by offering relevant products to clients.
Preventing business losses through vigilant call logging and adherence to protocols.
Contributing to a transformative culture by participating in initiatives and feedback mechanisms.
Identifying opportunities for process enhancement and supporting implementation.
Staying updated with risk standards and Nedbank’s vision.
Continuously improving personal capability through training and feedback mechanisms.
Sharing knowledge within the team and providing stakeholders with accurate information.
Giving regular feedback to management and stakeholders to facilitate communication and efficiency.

Qualifications and Competencies: To excel as a service centre agent at Nedbank, certain qualifications and competencies are essential:

Minimum educational requirement of Matric/Grade 12/National Senior Certificate.
Preferably certified in Call Centre operations with post-matric qualifications as an added advantage.
Minimum of 6-12 months of experience in a call centre environment.
Proficiency in administrative procedures, relevant software/systems, and banking knowledge.
Strong business writing skills and understanding of regulatory frameworks.
Familiarity with banking procedures, governance, risk, and controls.
Behavioral competencies including building customer loyalty, effective communication, adaptability, quality orientation, and managing work efficiently.

Conclusion:

The role of a service centre agent at Nedbank is dynamic and rewarding, offering individuals an opportunity to contribute to the bank’s mission of enhancing client experiences while fostering personal growth and development.

If you are passionate about customer service and possess the requisite skills and qualifications, consider joining the Nedbank team as a service centre agent.

For those interested in pursuing a career at Nedbank, please contact the Nedbank Recruiting Team at +27 860 555 566. Alternatively, activate job alerts to stay informed about new openings and be among the first to apply.

By prioritizing professionalism, efficiency, and client satisfaction, Nedbank continues to set the standard for exceptional banking service in Johannesburg and beyond.

APPLY HERE

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Nedbank Hiring Process

Amanda Lisa — Tue, 12 Mar 2024 18:41:33 +0000

Nedbank Hiring Process: Exciting Opportunities Await!

Are you on the lookout for a rewarding career opportunity?

Look no further! Nedbank is currently hiring for the position of NIR Sales Consultant in Mqandu, Eastern Cape.

This is your chance to join a dynamic team and make a difference in the world of financial services.

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Read on to learn more about this exciting opportunity and how you can apply.

Position Overview:

As an NIR Sales Consultant at Nedbank, your primary responsibility will be to retain, maintain, and increase our client base within the In-Retailer market segment.

You will achieve this through need-based selling and servicing of financial products and services, primarily in identified In-retailer stores and communities such as Boxer and Personal Loans.

Useful Link

Join Nedbank as a Call Agent in Johannesburg

Empowering Youth with Nedbank’s YES Programme

Nedbank Vacancies 2024

Nedbank is Hiring: Client Services Consultant Banking

Key Responsibilities:

Identify and pursue sales and service opportunities within the In-retailer market segment.
Conduct client needs-based analysis to understand and meet the specific needs of customers.
Build and maintain relationships with internal and external stakeholders.
Ensure compliance with regulatory requirements and risk standards.
Resolve challenges and obstacles in community sales areas.
Contribute to the achievement of business objectives and values.

Qualifications and Experience:

Matric / Grade 12 / National Senior Certificate (Essential)
Diploma or Degree in Finance or FAIS-related qualification (Preferred)
1-2 years of experience in customer service and/or sales within a financial institution (Minimum)

Skills and Competencies:

Strong customer focus and ability to sustain customer satisfaction.
Ability to build trusting relationships with clients and stakeholders.
Drive for results and ability to meet targets.
Excellent planning and organizing skills.
Proficiency in sales techniques and persuasion.
Knowledge of banking procedures, regulations, and risk management.

How to Apply:

If you meet the requirements and are ready to take on this exciting challenge, apply now!

The closing date for applications is 15 March 2024. Don’t miss out on this opportunity to join the Nedbank team and build a successful career in the financial services industry.

Contact Information:

For more information or assistance with the application process, please contact the Nedbank Recruiting Team at +27 860 555 566.

Stay Informed:

Can’t find the perfect job match right now? Activate job alerts to stay updated on new positions as soon as they become available. Your dream career could be just a click away!

Join Nedbank today and embark on a journey of growth, success, and fulfillment. We look forward to welcoming you to our team!

APPLY HERE

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Nedbank is Hiring: Client Services Consultant Banking

Amanda Lisa — Fri, 08 Mar 2024 03:08:26 +0000

Nedbank is Hiring: Client Services Consultant Banking – Jhb x 2

Introduction:
Are you passionate about customer service and have a strong interest in the banking industry?

Look no further! Nedbank, one of South Africa’s leading financial institutions, is seeking talented individuals to join their team as Client Services Consultants in Johannesburg.

This exciting opportunity allows you to be a part of a dynamic organization that values customer satisfaction and offers numerous growth opportunities. Read on to learn more about this enticing role and how you can apply.

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Job Description:

As a Client Services Consultant at Nedbank, you will play a pivotal role in ensuring exceptional service delivery to the bank’s valued clients. Your primary responsibilities will include:

1. Providing top-notch customer service: You will be responsible for handling client queries, resolving issues, and ensuring overall customer satisfaction.

2. Relationship building: Building and maintaining strong relationships with clients, understanding their needs, and proactively offering suitable banking solutions.

3. Financial transactions: Assisting clients with various banking transactions, such as account openings, deposits, withdrawals, and fund transfers.

4. Product knowledge: Continuously updating your knowledge on Nedbank’s products and services to effectively educate and guide clients in making informed financial decisions.

Qualifications and Skills:

To be considered for this position, Nedbank expects candidates to possess the following qualifications and skills:

1. Experience in banking or financial services: Previous experience in a customer service role within the banking industry is highly desirable.

2. Excellent communication skills: Strong verbal and written communication skills are essential to effectively interact with clients and provide clear explanations regarding banking products and services.

3. Problem-solving abilities: Proven ability to identify and resolve issues in a timely and efficient manner.

4. Attention to detail: A keen eye for detail to ensure accuracy when handling financial transactions and documenting client information.

5. Team player: The ability to collaborate and work effectively in a team-oriented environment.

6. Computer literacy: Proficiency in MS Office Suite and familiarity with banking software and systems.

Application Process:

If you are intrigued by this opportunity and believe you possess the necessary skills and qualifications, follow these steps to apply:

1. Visit the official Nedbank website: Go to www.nedbank.co.za/careers

and navigate to the careers section.

2. Search for the job posting: Enter the keywords “Client Services Consultant Banking – Jhb” in the search bar to find the relevant job posting.

3. Submit your application: Click on the job posting and follow the instructions to complete your application. Make sure to attach your updated resume and any other required documents.

4. Keep an eye on your email: Nedbank will communicate with shortlisted candidates via email, so regularly check your inbox for any updates or interview invitations.

Conclusion:

Joining Nedbank as a Client Services Consultant offers an exciting opportunity to be a part of a financial institution committed to delivering excellent customer service.

Don’t miss this chance to grow your career in the banking industry.

Apply today and take the first step towards becoming a valued member of the Nedbank team in Johannesburg!

APPLY HERE

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Nedbank Vacancies 2024

Amanda Lisa — Fri, 01 Mar 2024 00:52:55 +0000

Client Services Consultant – Banking CT x 3

Location: Cape Town, Western Cape

Closing Date: 07 March 2024

Reference: 132705

Career Stream: Sales

Leadership Pipeline: Manage Self: Operational

Job Purpose: To efficiently provide administrative services to clients, addressing their transactional, lending, and investment requirements, in alignment with Nedbank’s strategic objective of becoming a client-centric institution.

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Job Responsibilities:

Foster relationships with clients to discern their needs and deliver services in accordance with Nedbank’s standards.
Collaborate with internal stakeholders to enhance customer service delivery and operational efficiency.
Ensure compliance with standards, policies, and procedures when compiling client information for submission to Operations.
Monitor internal processes and report on their effectiveness.
Provide feedback to internal stakeholders to meet Service Level Agreement requirements.
Adhere to Nedbank policies, procedures, and standards while utilizing resources.
Safeguard client confidentiality and comply with the Protection of Personal Information Act to manage risk effectively.
Contribute to a transformational culture within Nedbank through participation in cultural initiatives and corporate social responsibility activities.
Identify opportunities for process improvement and recommend enhancements to add value to Nedbank.
Stay informed about relevant legislation and industry changes impacting the role.
Embrace and demonstrate Nedbank’s Vision and Values in interactions with colleagues and stakeholders.
Contribute to team goals and actively manage personal career development.

Minimum Experience Level: 3 – 5 years’ experience in a client services consultant role in the financial industry

Essential Qualifications – NQF Level:

Matric / Grade 12 / National Senior Certificate

Preferred Qualification:

Business-related degree in Banking and Investment Management

Technical / Professional Knowledge:

Proficiency in Microsoft Office
Familiarity with administrative procedures and systems
Data analysis skills
Business writing proficiency
Knowledge of relevant regulatory requirements
MTN Vacancies 2024

Behavioural Competencies:

Building Customer Loyalty
Initiative

Job Title: Associate – Cash Management

Location: Johannesburg, South Africa

Date: 29th February 2024

Reference: 132711

Job Purpose: Support the Product Head in implementing client and product strategies profitably, utilizing best practices in product management across the value chain in alignment with Transactional Services and CIB Cluster goals.

Job Responsibilities:

Financial:

Drive sustainable growth and performance within Transactional Services and CIB to achieve financial objectives.
Support organizational budgeting through reporting and monitoring financial performance.
Identify and pursue opportunities for client growth and portfolio optimization.
Conduct root cause analysis for product-related issues and implement remedial and preventive measures.

Customer:

Engage with clients to support sales and ensure product utilization.
Enhance products based on client feedback.
Assist Product Sales experts in client deal structuring and strategy formulation.

Product Management:

Contribute to the business roadmap and strategy through continuous product development.
Identify new innovation opportunities and contribute to the program backlog.
Implement digital-first strategy to align segment, channel, and product.
Participate in ceremonies for value creation and cadence.

Stakeholder Management:

Collaborate with stakeholders across commercialization, compliance, technology, and other areas.
Build relationships for effective negotiation and communication with relevant stakeholders.
Engage in internal and external stakeholder management and champion product forums.

Industry:

Drive product ideation and execution while ensuring compliance with industry standards and regulations.
Meet targets for regulatory compliance, risk management, and internal audit.
Manage operationalization and change management of industry requirements.

Risk, Internal Audit & Compliance:

Enforce internal controls and ensure adherence to product management processes.
Collaborate with Business Analysts to optimize processes and mitigate risks.

Career Development:

Continuously develop and apply product management principles.
Identify training and career progression opportunities for self with input from management.

Essential Qualifications – NQF Level:

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Minimum Experience Level:

3 – 5 years relevant experience in product management.

Technical / Professional Knowledge:

Communication Strategies
Data analysis
Industry trends
Principles of financial management
Relevant regulatory knowledge
Decision-making process
Cluster Specific Operational Knowledge
Governance, risk and controls

Behavioural Competencies:

Customer Focus
Decision Making
Facilitation

Job Title: Associate – Cash Management

Location: Johannesburg, South Africa

Date: 29th February 2024

Reference: 132711

Job Responsibilities:

Financial:

Drive sustainable growth and performance within Transactional Services and CIB to achieve financial objectives.
Support organizational budgeting through reporting and monitoring financial performance.
Identify and pursue opportunities for client growth and portfolio optimization.
Conduct root cause analysis for product-related issues and implement remedial and preventive measures.

Customer:

Engage with clients to support sales and ensure product utilization.
Enhance products based on client feedback.
Assist Product Sales experts in client deal structuring and strategy formulation.

Product Management:

Contribute to the business roadmap and strategy through continuous product development.
Identify new innovation opportunities and contribute to the program backlog.
Implement digital-first strategy to align segment, channel, and product.
Participate in ceremonies for value creation and cadence.

Stakeholder Management:

Collaborate with stakeholders across commercialization, compliance, technology, and other areas.
Build relationships for effective negotiation and communication with relevant stakeholders.
Engage in internal and external stakeholder management and champion product forums.

Industry:

Drive product ideation and execution while ensuring compliance with industry standards and regulations.
Meet targets for regulatory compliance, risk management, and internal audit.
Manage operationalization and change management of industry requirements.

Risk, Internal Audit & Compliance:

Enforce internal controls and ensure adherence to product management processes.
Collaborate with Business Analysts to optimize processes and mitigate risks.

Career Development:

Continuously develop and apply product management principles.
Identify training and career progression opportunities for self with input from management.

Essential Qualifications – NQF Level:

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Minimum Experience Level:

3 – 5 years relevant experience in product management.

Technical / Professional Knowledge:

Communication Strategies
Data analysis
Industry trends
Principles of financial management
Relevant regulatory knowledge
Decision-making process
Cluster Specific Operational Knowledge
Governance, risk and controls

Behavioural Competencies:

Customer Focus
Decision Making
Facilitation

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Empowering Youth with Nedbank’s YES Programme

Amanda Lisa — Mon, 05 Feb 2024 02:46:52 +0000

Empowering Youth with Nedbank’s YES Programme

Nedbank is saying YES to creating opportunities for youth employment, community building, and transforming South Africa.

Since 2019, Nedbank has been a steadfast supporter of the Youth Employment Services (YES) initiative, showcasing its dedication to fostering job creation for the country’s unemployed youth and promoting a more sustainable and inclusive society.

Important Links

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Nursing Assistant 2024

Join Nedbank as a Call Agent in Johannesburg

As the largest contributor among South African banks, Nedbank has played a pivotal role in the initiative, supporting over 5,000 South African youth by equipping them with skills to either enter the job market or embark on entrepreneurial ventures.

2024 Application Period Now Open

The YES Programme, a business-led collaboration with the government, aims to tackle unemployment by offering youth the chance to develop new skills and gain valuable workplace experience, significantly enhancing their prospects for long-term employment.

Who Can Apply?

South African youth aged between 18 and 29, possessing a matric qualification, currently unemployed, not engaged in full-time or part-time studies, and falling under the BBBEE Act definition of ‘black people’ are eligible to apply. Furthermore, applicants must not have participated in a YES Programme with another organization previously.

Duration and Compensation

Selected candidates for the Nedbank YES Programme will be employed for 12 months to acquire quality work experience. Unlike learnerships, internships, or apprenticeships, the YES Programme focuses on providing real-world employment opportunities.

Participants will receive a monthly stipend determined by the YES Programme, aimed at supporting living expenses, food, and travel costs.

Work Experience Locations

The quality work experience offered through the Nedbank YES Programme will be stationed across Nedbank’s various sites, branches, and offices nationwide. Some positions may even offer the flexibility of a hybrid or remote work model.

Depending on the division, role, and job requirements, YES participants may need to work weekdays or adhere to a shift schedule, including weekends and public holidays. This necessitates that YES participants have the ability to commute to and from their designated Nedbank workplace

APPLY HERE

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Join Nedbank as a Call Agent in Johannesburg

Amanda Lisa — Fri, 02 Feb 2024 06:53:36 +0000

Join Nedbank as a Call Agent in Johannesburg

Location: Johannesburg, ZA
Date: 1 Feb 2024
Reference: 129579

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Requisition Details & Talent Acquisition Contact:
REQ 129579 – Twanette Coetser
Closing Date: 09 February 2024

Cluster & Location:
Total Business Banking and Retail – Nedbank Integrated Channels – Contact Centre
Newtown Junction Campus, Newtown, Johannesburg

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Career Stream:
CALL CENTRE (Service)

Job Title: Call Agent (Fixed Term Contract)

Job Purpose:
Are you passionate about delivering excellent customer service in the banking sector? Do you possess experience in forex and call centre operations? If so, an exciting opportunity awaits you at Nedbank!

Join one of South Africa’s leading banks on a mission to become the most admired financial services provider in Africa. At Nedbank, we are dedicated to offering our clients professional and efficient services that enhance their banking experience and foster lasting relationships.

Responsibilities:

Handle incoming calls from clients, providing accurate information about our products and services.
Identify and pursue leads, offering tailored solutions to meet clients’ needs and expectations.
Escalate unresolved queries to management and diligently follow up on case statuses.
Adhere to daily schedules, targets, and service level agreements.
Engage in culture-building initiatives and corporate social responsibility activities.
Stay informed about legislative changes, industry developments, and risk standards relevant to your role.
Continuously enhance your personal capabilities and stay abreast of developments in your field of expertise.

Minimum Requirements:

NQF Level 4 or higher in Banking, Sales, Marketing, Financial, or Business-related field.
Minimum FAIS 120 Credits.
1-2 years of sales experience in a Contact Centre or Banking environment.
1-2 years of Contact Centre or Banking experience required.
Excellent communication, interpersonal, and problem-solving skills with a commitment to customer satisfaction.
Clear ITC and Criminal Record.
Basic computer literacy.
Proficient in English, both written and spoken.
Basic numerical ability.
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Working Hours:

Prepared to work an eight-hour shift per day, including weekends and public holidays if required.

Technical / Professional Knowledge:

Proficiency in administrative procedures and systems.
Understanding of relevant regulatory frameworks.
Familiarity with relevant software and systems.
Strong business writing skills.
Knowledge of banking procedures, principles, and terms.
Awareness of governance, risk, and controls.

Contact Information:
For inquiries, please contact the Nedbank Recruiting Team at +27 860 555 566.

Can’t find the job you’re looking for? Activate job alerts to stay updated on new positions

APPLY HERE

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