Join Nedbank as a Call Agent in Johannesburg

Location: Johannesburg, ZA
Date: 1 Feb 2024
Reference: 129579

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Requisition Details & Talent Acquisition Contact:
REQ 129579 – Twanette Coetser
Closing Date: 09 February 2024

Cluster & Location:
Total Business Banking and Retail – Nedbank Integrated Channels – Contact Centre
Newtown Junction Campus, Newtown, Johannesburg

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Career Stream:
CALL CENTRE (Service)

Job Title: Call Agent (Fixed Term Contract)

Job Purpose:
Are you passionate about delivering excellent customer service in the banking sector? Do you possess experience in forex and call centre operations? If so, an exciting opportunity awaits you at Nedbank!

Join one of South Africa’s leading banks on a mission to become the most admired financial services provider in Africa. At Nedbank, we are dedicated to offering our clients professional and efficient services that enhance their banking experience and foster lasting relationships.

Responsibilities:

• Handle incoming calls from clients, providing accurate information about our products and services.
• Identify and pursue leads, offering tailored solutions to meet clients’ needs and expectations.
• Escalate unresolved queries to management and diligently follow up on case statuses.
• Adhere to daily schedules, targets, and service level agreements.
• Engage in culture-building initiatives and corporate social responsibility activities.
• Stay informed about legislative changes, industry developments, and risk standards relevant to your role.
• Continuously enhance your personal capabilities and stay abreast of developments in your field of expertise.

Minimum Requirements:

• NQF Level 4 or higher in Banking, Sales, Marketing, Financial, or Business-related field.
• Minimum FAIS 120 Credits.
• 1-2 years of sales experience in a Contact Centre or Banking environment.
• 1-2 years of Contact Centre or Banking experience required.
• Excellent communication, interpersonal, and problem-solving skills with a commitment to customer satisfaction.
• Clear ITC and Criminal Record.
• Basic computer literacy.
• Proficient in English, both written and spoken.
• Basic numerical ability.
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Working Hours:

• Prepared to work an eight-hour shift per day, including weekends and public holidays if required.

Technical / Professional Knowledge:

• Proficiency in administrative procedures and systems.
• Understanding of relevant regulatory frameworks.
• Familiarity with relevant software and systems.
• Strong business writing skills.
• Knowledge of banking procedures, principles, and terms.
• Awareness of governance, risk, and controls.

Contact Information:
For inquiries, please contact the Nedbank Recruiting Team at +27 860 555 566.

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