Administrator – Employee Service Centre

Human Resources South Africa (Hybrid)

JOB DESCRIPTION

We are seeking a dedicated individual to join our team as an Administrator in the Employee Service Centre. In this role, you will be responsible for providing super-user systems support and service delivery to HR and employees across all MTN ZA Legal Entities.

Key duties include administering employee benefits, supporting audit and compliance requests, and ensuring accurate employee data updates.

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RESPONSIBILITIES

Tactical Implementation

  • Support in ensuring employee and HR data accuracy.
  • Assist in process improvement initiatives within the ESC department.
  • Collaborate with various HR departments to identify data and workflow enhancements.

Database Administration and Compliance

  • Maintain and ensure data integrity and accuracy of payroll-based employee records on the HCM Cloud.
  • Conduct monthly reconciliations for data capture.
  • Assist with data and compliance audit requests.
  • Manage payroll-based employee files on HCM Documents of Record.

Benefits Administration

  • Maintain, update, and capture employee benefits on HCM Cloud accurately and promptly.
  • Coordinate with benefits providers for onboarding and offboarding processes.
  • Verify accuracy and completeness of benefit documents.
  • Conduct monthly reconciliations of benefit processing.

Payroll Processing, Updating, and Reconciliation

  • Administer payroll elements on HCM Cloud for monthly processing.
  • Verify accuracy and completeness of payroll-related documents.
  • Support monthly payroll reconciliation.
  • Liaise with the Payroll team for accurate monthly payments.

Support and Customer Service

  • Monitor and address ServiceNow tickets and requests via HCM Cloud daily.
  • Provide support to HR Administration on data and HCM Cloud systems queries.

Governance, Policies, and Procedures

  • Ensure effective implementation and compliance with company policies and procedures.
  • Assist in resolving escalations impacting service delivery.
  • Proactively identify and escalate issues affecting resources, cost, and productivity.
  • Stay updated on regulatory and technological environments affecting business continuity.

People & Culture Management

  • Foster healthy employee relations and collaborative teamwork.
  • Contribute to a culture of continuous evaluation and improvement.
  • Act as an ambassador for the HR team, embodying company values.
  • Contribute to creating a positive work environment and brand image.
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QUALIFICATIONS

Minimum Requirement: Matric Diploma in Human Resources/Industrial Psychology or related field. Minimum 2 years’ experience including:

  • HR Administration
  • Data Capturing
  • HR Cloud systems experience, HCM Cloud advantageous
  • Understanding of HR workflow, policies, and processes
  • Basic level proficiency in MS Excel
  • Understanding of HR data entities and data relationships.

ABOUT US

MTN Group Limited is a South African multinational mobile telecommunications company committed to providing exceptional service and innovation to our customers. Join us in shaping the future of telecommunicationgs.

 

Consultant – Talent Optimization
Location: South Africa (Hybrid)
Job Description
Strategic Input and Execution
Contribute to developing BU-specific learning strategies by aligning with the BU strategy and talent outlook.
Identify and pursue efficiency opportunities across business units in line with the overall strategy.
Execute the Business Partnering strategy to align with overarching business goals, including input into collective goals for performance and reward.
Operational Delivery – Talent Optimization (Current and Future)
Assess current and future skills and capability gaps within business units to develop learning and development trajectories.
Design learning solutions tailored to BU needs and collaborate with internal and external learning partners for implementation.
Implement MTN SA Learning & Talent frameworks and processes, customizing content for BU application.
Establish graduate programs to cultivate a future talent pipeline.
Measure the success and adoption of learning initiatives and track compliance with regulatory training requirements.
Develop learning journeys aligned with the Talent Optimization Center of Excellence and SD strategy to maintain MTNSA BBBEE L1 status.
Design and execute WSP/ATR for BU.
Maintain talent and learning reports for BU leadership and provide progress updates.
Promote a culture of continuous learning and advise on integrated leadership, career, and learning solutions.
Collaborate with the Talent Optimization Specialist to facilitate BU learning content.
Advise Talent Acquisition Specialist on key competencies aligned with business needs.
Project Management
Provide input into projects within the scope of responsibility.
Identify and mitigate key risks, issues, and dependencies.
Report on specific projects as needed.
Vendor/Contract Management
Evaluate vendor expertise, track record, and cost-effectiveness.
Negotiate contracts and SLAs outlining scope of services, performance expectations, timelines, pricing, and other terms.
Monitor vendor performance to ensure compliance with SLAs and quality standards.
Conduct periodic performance reviews and provide constructive feedback for improvement.
Responsibilities
Strategic Input and Execution
Contribute to developing BU-specific learning strategies aligned with BU strategy and talent outlook.
Identify and pursue efficiency opportunities in alignment with business strategy.
Execute Business Partnering strategy to align with overarching business goals.
Operational Delivery – Talent Optimization (Current and Future)
Assess current and future skills and capability gaps.
Design tailored learning solutions and collaborate with partners for implementation.
Implement MTN SA Learning & Talent frameworks, customizing content for BU application.
Establish graduate programs for future talent pipeline.
Measure success and adoption of learning initiatives, track compliance with regulatory training requirements.
Develop learning journeys aligned with Talent Optimization Center of Excellence and SD strategy.
Design and execute WSP/ATR for BU.
Maintain talent and learning reports, provide progress updates.
Promote continuous learning culture and advise on integrated leadership, career, and learning solutions.
Collaborate with Talent Optimization Specialist for BU learning content.
Advise Talent Acquisition Specialist on key competencies aligned with business needs.
Project Management
Provide input into projects within scope of responsibility.
Identify and mitigate key risks, issues, and dependencies.
Report on specific projects as needed.
Vendor/Contract Management
Evaluate vendor expertise, track record, cost-effectiveness.
Negotiate contracts and SLAs outlining services, expectations, timelines, pricing, and terms.
Monitor vendor performance, ensure compliance, and provide feedback for improvement.

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