Fnb call center job Archives - Kasi Blitz

Fnb Call Centre Agent Job 2024

Amanda Lisa — Wed, 27 Mar 2024 06:45:24 +0000

Call Centre Agent in Johannesburg

Location: Johannesburg
Job Type: Full-time
Posted On: Posted Today
Job Requisition ID: R10543

Job Description:

Dear Future Call Centre Agent,

Are you ready to step into a dynamic role where you’ll handle incoming and outgoing customer calls, electronic communications, and queries?

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We’re seeking individuals who can uphold our standard operating procedures to ensure customer satisfaction and meet business objectives.

Responsibilities:

Contribute to a culture of service excellence by fostering positive relationships and providing exceptional service.
Work collaboratively within a team environment, valuing teamwork and seeking feedback for continuous improvement.
Demonstrate accountability by assessing own performance, requesting training when needed, and finding innovative ways to enhance efficiency.
Adhere to statutory, legislative, policy, and governance requirements, following established processes and procedures.
Build and maintain stakeholder relationships while addressing customer needs to exceed expectations.
Act responsibly with work-related resources to contribute to cost containment.

Key Duties:

Resolve customer queries received through inbound calls.
Provide product and service information to customers via inbound calls in the eBucks call centre.

Requirements:

Minimum qualification: Matric.
Minimum of 1 to 2 years of Call Centre experience.

What We Offer:

Opportunities to network and collaborate.
A challenging working environment that fosters innovation.

Desired Traits:

Adaptability and curiosity.
Proven successful track record.
Ability to thrive in a collaborative environment.
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Application Details:

If you’re ready to take the next step, we’re eager to engage with you. The application closing date is 28/03/24.

Equity and Diversity:

All appointments will be made in line with FirstRand Group’s Employment Equity plan. We support the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose their disability information, which will be kept confidential unless required by law to disclose.

Join us in shaping the future of customer service excellence. We look forward to welcoming you to our team.

APPLY HERE

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Fnb Call Centre And Admin Job

Amanda Lisa — Mon, 04 Mar 2024 06:52:47 +0000

Job Title: Customer Service Representative

Location: Johannesburg

Employment Type: Full-time

Job Requisition ID: R8940

Application Closing Date: 09/03/24

Job Description:

Provide excellent customer service via telephone and other channels, ensuring prompt resolution of customer queries.
Drive growth and profitability while managing costs within approved budgets.
Maintain expert knowledge on products, pricing, and procedures to achieve service targets.

Deliver exceptional service exceeding customer expectations through proactive and innovative solutions.
Ensure all client communications are professional and result in positive feedback.

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Manage client investigations and keep clients informed throughout the process.
Efficiently handle administrative tasks, including planning, reporting, and updating information.
Comply with legislative and audit requirements, maintaining governance standards.
Improve service productivity and performance within the call center.
Record all client interactions accurately in the CRM system.
Report on call center activities to enhance business results.
Demonstrate creative problem-solving skills and exhibit telephone etiquette.
Proficient in Microsoft Office Suite, particularly PowerPoint, Word, and advanced Excel.

Minimum NQF level 5 qualification and at least 5 years of call center experience.
Knowledge of cash management and cash center processing is advantageous.

Application Details:

All appointments will adhere to FirstRand Group’s Employment Equity plan. The organization supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily, and the Bank will keep this information confidential unless required by law to disclose it to other parties.

Join Our Team as an Estates Administrator at FNB

Welcome to FNB, where we embrace change and innovation. Our team is dedicated to delivering exceptional services and products, fueled by diverse minds and a culture of curiosity.

As an Estates Administrator within our Estates Specialist team, you’ll play a vital role in efficiently and professionally managing deceased estates to meet financial targets, utilizing your expertise in the Administration of Estates Act 66 of 1965 and other relevant legislation.

Key Responsibilities:

Independently manage end-to-end Deceased Estates Administration in accordance with the Administration of Estates Act.
Handle escalations and effectively resolve complexities arising in estate administration through analytical thinking and legal knowledge.
Demonstrate understanding of Business entities, Estate Duty, Capital gains, and Income tax related to deceased estates.
Exhibit strong drafting and communication

skills.

Ensure compliance with risk and regulatory requirements within the financial industry.
Ideal Candidate Profile:

Hold a legal or deceased estates qualification (Preferably LLB, CFP, or Estates Diploma).
Possess a minimum of 5 years’ experience administering complex deceased estates/high net worth clients within a Fiduciary environment.

Benefits:

Opportunities for networking and collaboration.
A challenging yet rewarding working environment.
Opportunities for innovation and professional growth.

Desired Attributes:

Experienced professional with adaptability and curiosity.
Proficient in analyzing complex data sets.
Thrives in collaborative environments.
If you’re ready to step into this exciting opportunity, we invite you to apply now! We look forward to engaging with you further.

Application Details:

Application Closing Date: 08/03/24
All appointments will be made in line with FirstRand Group’s Employment Equity plan. We also support the recruitment and advancement of individuals with disabilities, ensuring confidentiality of disclosed information unless legally obligated to disclose it to other parties.

APPLY HERE

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Fnb Call Centre Agent Job

Amanda Lisa — Sun, 11 Feb 2024 04:46:06 +0000

Position Available: Call Centre Agent

Location: Randburg

Time Type: Part-time

Posted On: Posted Yesterday

Job Requisition ID: R7704

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Job Description:

Welcome to FNB, the home of the #changeables. At FNB, we cater to the shapeshifters, designing products and services that reflect our commitment to innovation and excellence.

As part of our dynamic team, you’ll experience a stimulating environment surrounded by diverse talents and minds, fostering a culture of curiosity and growth. Join us in driving effective change and realizing your potential.

Responsibilities:

Contribute to a culture of service excellence by fostering positive relationships and providing exceptional service.
Demonstrate teamwork and collaboration as a valued team player.
Assess own performance, seek feedback, and pursue relevant training opportunities.
Drive innovation by exploring more efficient ways of working.
Ensure compliance with relevant statutory, legislative, policy, and governance requirements.
Build and maintain stakeholder relationships.
Address customer needs to meet or exceed expectations.
Act responsibly with work-related resources to support cost containment.
Resolve customer queries via inbound calls at the eBucks call centre.
Provide product and service information to customers.

Requirements:

Grade 12 qualification.
1-3 years of call center experience.

Benefits:

Opportunities for networking and collaboration.
Challenging work environment.
Opportunities for innovation.

Desired Traits:

Curiosity and courage.
Obsession with mastery.

Application Details:

Application Closing Date: 15/02/24

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All appointments will be made in line with FirstRand Group’s Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities.

Candidates can voluntarily disclose their disability information, which will be kept confidential unless required by law to disclose to other parties.

Apply now to take the next step in your career journey

APPLY HERE

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