Call Centre Agent in Johannesburg

Location: Johannesburg
Job Type: Full-time
Posted On: Posted Today
Job Requisition ID: R10543

Job Description:

Dear Future Call Centre Agent,

Are you ready to step into a dynamic role where you’ll handle incoming and outgoing customer calls, electronic communications, and queries?

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We’re seeking individuals who can uphold our standard operating procedures to ensure customer satisfaction and meet business objectives.

Responsibilities:

• Contribute to a culture of service excellence by fostering positive relationships and providing exceptional service.
• Work collaboratively within a team environment, valuing teamwork and seeking feedback for continuous improvement.
• Demonstrate accountability by assessing own performance, requesting training when needed, and finding innovative ways to enhance efficiency.
• Adhere to statutory, legislative, policy, and governance requirements, following established processes and procedures.
• Build and maintain stakeholder relationships while addressing customer needs to exceed expectations.
• Act responsibly with work-related resources to contribute to cost containment.

Key Duties:

• Resolve customer queries received through inbound calls.
• Provide product and service information to customers via inbound calls in the eBucks call centre.

Requirements:

• Minimum qualification: Matric.
• Minimum of 1 to 2 years of Call Centre experience.

What We Offer:

• Opportunities to network and collaborate.
• A challenging working environment that fosters innovation.

Desired Traits:

• Adaptability and curiosity.
• Proven successful track record.
• Ability to thrive in a collaborative environment.
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Application Details:

If you’re ready to take the next step, we’re eager to engage with you. The application closing date is 28/03/24.

Equity and Diversity:

All appointments will be made in line with FirstRand Group’s Employment Equity plan. We support the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose their disability information, which will be kept confidential unless required by law to disclose.

Join us in shaping the future of customer service excellence. We look forward to welcoming you to our team.