Job Title: Customer Service Representative

Location: Johannesburg

Employment Type: Full-time

Job Requisition ID: R8940

Application Closing Date: 09/03/24

Job Description:

Provide excellent customer service via telephone and other channels, ensuring prompt resolution of customer queries.
Drive growth and profitability while managing costs within approved budgets.
Maintain expert knowledge on products, pricing, and procedures to achieve service targets.

Deliver exceptional service exceeding customer expectations through proactive and innovative solutions.
Ensure all client communications are professional and result in positive feedback.

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Manage client investigations and keep clients informed throughout the process.
Efficiently handle administrative tasks, including planning, reporting, and updating information.
Comply with legislative and audit requirements, maintaining governance standards.
Improve service productivity and performance within the call center.
Record all client interactions accurately in the CRM system.
Report on call center activities to enhance business results.
Demonstrate creative problem-solving skills and exhibit telephone etiquette.
Proficient in Microsoft Office Suite, particularly PowerPoint, Word, and advanced Excel.

Minimum NQF level 5 qualification and at least 5 years of call center experience.
Knowledge of cash management and cash center processing is advantageous.

Application Details:

All appointments will adhere to FirstRand Group’s Employment Equity plan. The organization supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily, and the Bank will keep this information confidential unless required by law to disclose it to other parties.

Join Our Team as an Estates Administrator at FNB

Welcome to FNB, where we embrace change and innovation. Our team is dedicated to delivering exceptional services and products, fueled by diverse minds and a culture of curiosity.

As an Estates Administrator within our Estates Specialist team, you’ll play a vital role in efficiently and professionally managing deceased estates to meet financial targets, utilizing your expertise in the Administration of Estates Act 66 of 1965 and other relevant legislation.

Key Responsibilities:

Independently manage end-to-end Deceased Estates Administration in accordance with the Administration of Estates Act.
Handle escalations and effectively resolve complexities arising in estate administration through analytical thinking and legal knowledge.
Demonstrate understanding of Business entities, Estate Duty, Capital gains, and Income tax related to deceased estates.
Exhibit strong drafting and communication

skills.

Ensure compliance with risk and regulatory requirements within the financial industry.
Ideal Candidate Profile:

Hold a legal or deceased estates qualification (Preferably LLB, CFP, or Estates Diploma).
Possess a minimum of 5 years’ experience administering complex deceased estates/high net worth clients within a Fiduciary environment.

Benefits:

Opportunities for networking and collaboration.
A challenging yet rewarding working environment.
Opportunities for innovation and professional growth.

Desired Attributes:

Experienced professional with adaptability and curiosity.
Proficient in analyzing complex data sets.
Thrives in collaborative environments.
If you’re ready to step into this exciting opportunity, we invite you to apply now! We look forward to engaging with you further.

Application Details:

Application Closing Date: 08/03/24
All appointments will be made in line with FirstRand Group’s Employment Equity plan. We also support the recruitment and advancement of individuals with disabilities, ensuring confidentiality of disclosed information unless legally obligated to disclose it to other parties.

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