Position Available: Call Centre Agent

Location: Randburg

Time Type: Part-time

Posted On: Posted Yesterday

Job Requisition ID: R7704

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Job Description:

Welcome to FNB, the home of the #changeables. At FNB, we cater to the shapeshifters, designing products and services that reflect our commitment to innovation and excellence.

As part of our dynamic team, you’ll experience a stimulating environment surrounded by diverse talents and minds, fostering a culture of curiosity and growth. Join us in driving effective change and realizing your potential.

Responsibilities:

• Contribute to a culture of service excellence by fostering positive relationships and providing exceptional service.
• Demonstrate teamwork and collaboration as a valued team player.
• Assess own performance, seek feedback, and pursue relevant training opportunities.
• Drive innovation by exploring more efficient ways of working.
• Ensure compliance with relevant statutory, legislative, policy, and governance requirements.
• Build and maintain stakeholder relationships.
• Address customer needs to meet or exceed expectations.
• Act responsibly with work-related resources to support cost containment.
• Resolve customer queries via inbound calls at the eBucks call centre.
• Provide product and service information to customers.

Requirements:

• Grade 12 qualification.
• 1-3 years of call center experience.

Benefits:

• Opportunities for networking and collaboration.
• Challenging work environment.
• Opportunities for innovation.

Desired Traits:

• Curiosity and courage.
• Obsession with mastery.

Application Details:

Application Closing Date: 15/02/24

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All appointments will be made in line with FirstRand Group’s Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities.

Candidates can voluntarily disclose their disability information, which will be kept confidential unless required by law to disclose to other parties.

Apply now to take the next step in your career journey

APPLY HERE