Fnb is hiring Archives - Kasi Blitz

FNB Server Administrator Job

Amanda Lisa — Tue, 28 May 2024 07:20:34 +0000

Job Title: Server Administrator

Location: Johannesburg

Time Type: Full-time

Job Requisition ID: R9920

Job Description:

We are seeking a skilled Server Administrator to join our Core Banking Team at FNB. As a Server Administrator, you will be responsible for configuring and maintaining servers, ensuring the smooth operation of our IT infrastructure. Your duties will include:

– Creating new user accounts and recovering lost passwords
– Ensuring data security and developing network maintenance standard operating procedures
– Upgrading software and hardware, and managing infrastructure automation and scripting

– Troubleshooting security issues and monitoring server activity
– Designing backup solutions and customizing server operating options
– Providing technical support to end-users

Requirements:

– Strong Linux skills
– Experience with Bamboo/Ansible and Kubernetes
– AWS experience
– Infrastructure management and automation skills
– Security and troubleshooting expertise

We are looking for someone who is:

– Curious and driven to learn
– Obsessed with mastery and constantly improving
– Courageous and willing to think differently
– A team player who believes in collaboration
– Emotionally intelligent with a high EQ

Benefits:

– Opportunities to network and collaborate
– Inspiring work environment
– Challenging work with space to make a difference
– Opportunities to innovate
– Flexible conditions and focus on health and wellbeing
– Resources for professional development
– Generous leave policy and preferential employee banking rates

If you are a motivated and experienced Server Administrator, please apply by May 29, 2024.

Job Title: Custody Client Service Specialist

Location: Johannesburg

Time Type: Full-time

Job Requisition ID: R12859

Job Description:

We are seeking a skilled Custody Client Service Specialist to join our team at FNB. As a Custody Client Service Specialist, you will be responsible for supporting front office teams with confirmations, settlements, and reconciliations across various product sets. Your duties will include:

– Demonstrating cost consciousness and awareness of personal contribution to costs and productivity

– Identifying and escalating potential risks that may lead to increased costs
– Preventing wastage and identifying process improvements to contain and reduce costs
– Adhering to organizational values and service standards and interacting with customers accordingly
– Ensuring first-time resolution of customer queries or complaints and taking ownership of requirements
– Meeting set turnaround times while ensuring availability, reliability, and accuracy

– Proposing improvements on internal processes that impact service levels and customer satisfaction
– Ensuring own product knowledge and guidance provided is technically accurate
– Establishing relationships with relevant individuals and departments to deliver on work expectations

– Adhering to relevant service level agreements to build trust in the relationship
– Executing own work in accordance with organizational values and code of ethics
– Complying with and adhering to identified governance and compliance standards and escalating problems for investigation and resolution

– Identifying and escalating risk as a normal part of work
– Producing high-quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
– Working with enhanced processes and procedures to maintain operational efficiencies
– Delivering work accurately to ensure consistent results

– Drawing on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
– Adhering to quality standards, turnaround times, and company policies and procedures
– Completing relevant administration, reporting, and updating of information accurately and on time
– Providing timely reports on operations, performance, and audit findings

– Reporting on transactional activity progression within set guidelines to provide timely information for decision-making
– Displaying attention to detail in checking instructions and ensuring trades are booked correctly on source systems
– Monitoring exceptions on confirmations that have been electronically generated
– Ensuring confirmation processing is within KRI deadlines
– Monitoring and following up on outstanding confirmations in line with specific business requirements
– Performing settlements and ensuring accuracy and attention to detail
– Building and maintaining professional working relationships with all stakeholders
– Initiating meetings with key stakeholders to track progress, manage expectations, and ensure stakeholders’ requirements are delivered

– Preserving relationships despite airing conflicting views and seeking mutual gains when addressing conflicts
– Anticipating consequences and adapting problem-solving based on continual feedback
– Acting speedily to resolve problems, queries, and complaints
– Adapting communication styles to meet the needs of different audiences

– Analyzing previous day’s Exception Report and attending to any open items
– Investigating and resolving open exception items and escalating to relevant stakeholders for resolution
– Understanding process flows to identify which systems are causing mismatches
– Liaising with clients, BT, and/or Dealers to resolve discrepancies, bugs, and general issues
– Seeking regular performance feedback and putting actions in place to improve and enhance performance

– Identifying activities to address own development gaps and creating a personal development plan
– Understanding which competencies and skills are required to be mastered to ensure personal development and performance
– Keeping abreast of learning opportunities, changing products, and trends
– Contributing to teamwork and inclusivity by working together to achieve team goals
– Valuing individual contributions and respecting diversity in the team
– Sharing information and knowledge that benefits the team

Requirements:

– Relevant experience in a similar role
– Strong understanding of custody and client service
– Excellent communication and problem-solving skills
– Ability to work under pressure and meet deadlines
– Strong attention to detail and accuracy
– Ability to build and maintain professional working relationships
– Understanding of organizational values and code of ethics
– Knowledge of governance and compliance standards

Benefits:

If you are a motivated and experienced Custody Client Service Specialist, please apply by June 3, 2024. All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities.

APPLY HERE

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FNB Administration Broker job

Amanda Lisa — Thu, 18 Apr 2024 06:39:47 +0000

Exciting Opportunity for Administration Broker at FirstRand Group

Are you a highly organized and customer-focused individual with a passion for administration and sales?

Do you have a strong desire to provide exceptional service and drive product sales?

If so, FirstRand Group has an exciting opportunity for an Administration Broker to join their team.

As an Administration Broker, you will be responsible for providing support and services to both internal and external stakeholders related to policy administration, ensuring continuous service to customers within agreed service level agreements.

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You will also drive product sales based on customer coverage and engage with relevant stakeholders to upsell products.

Key Responsibilities

Some of the key responsibilities of the Administration Broker role include:

– Providing required support and services to internal and external stakeholders
– Ensuring continuous service to customers within agreed service level agreements
– Driving product sales based on customer coverage
– Engaging with relevant stakeholders to upsell products
– Adhering to organisational values and service standards
– Ensuring first-time resolution of customer queries or complaints
– Taking ownership of requirements and following up on queries
– Meeting set turnaround times while ensuring availability, reliability, and accuracy
– Proposing improvements on internal processes
– Understanding customer losses and engaging with relevant stakeholders
– Providing relevant guidance and advice to customers
– Collecting and analysing feedback to improve customer service
– Proposing ideas to improve customer service
– Ensuring full understanding of customer needs
– Establishing relationships with relevant individuals and departments
– Adhering to relevant service level agreements

– Executing work in accordance with organisational values and code of ethics
– Complying with governance and compliance standards
– Investigating new ways to optimise processes

– Developing solutions that lead to improved service delivery and quality
– Maintaining operational efficiencies
– Providing accurate and timely reports
– Seeking regular performance feedback

Requirements and Qualifications

To be considered for this role, you will need:

– A related Degree or Diploma
– 1 year’s related experience
– Not be an unrehabilitated insolvent

Job Details

– Application Closing Date: 19/04/24
– All appointments will be made in line with FirstRand Group’s Employment Equity plan

– The Bank supports the recruitment and advancement of individuals with disabilities

If you are a highly motivated and customer-focused individual with a passion for administration and sales, we encourage you to apply for this exciting opportunity.

Don’t miss out on the chance to join a dynamic team and contribute to the success of FirstRand Group.

APPLY HERE

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Fnb Call Centre Agent Job 2024

Amanda Lisa — Wed, 27 Mar 2024 06:45:24 +0000

Call Centre Agent in Johannesburg

Location: Johannesburg
Job Type: Full-time
Posted On: Posted Today
Job Requisition ID: R10543

Job Description:

Dear Future Call Centre Agent,

Are you ready to step into a dynamic role where you’ll handle incoming and outgoing customer calls, electronic communications, and queries?

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We’re seeking individuals who can uphold our standard operating procedures to ensure customer satisfaction and meet business objectives.

Responsibilities:

Contribute to a culture of service excellence by fostering positive relationships and providing exceptional service.
Work collaboratively within a team environment, valuing teamwork and seeking feedback for continuous improvement.
Demonstrate accountability by assessing own performance, requesting training when needed, and finding innovative ways to enhance efficiency.
Adhere to statutory, legislative, policy, and governance requirements, following established processes and procedures.
Build and maintain stakeholder relationships while addressing customer needs to exceed expectations.
Act responsibly with work-related resources to contribute to cost containment.

Key Duties:

Resolve customer queries received through inbound calls.
Provide product and service information to customers via inbound calls in the eBucks call centre.

Requirements:

Minimum qualification: Matric.
Minimum of 1 to 2 years of Call Centre experience.

What We Offer:

Opportunities to network and collaborate.
A challenging working environment that fosters innovation.

Desired Traits:

Adaptability and curiosity.
Proven successful track record.
Ability to thrive in a collaborative environment.
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Application Details:

If you’re ready to take the next step, we’re eager to engage with you. The application closing date is 28/03/24.

Equity and Diversity:

All appointments will be made in line with FirstRand Group’s Employment Equity plan. We support the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose their disability information, which will be kept confidential unless required by law to disclose.

Join us in shaping the future of customer service excellence. We look forward to welcoming you to our team.

APPLY HERE

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Fnb Call Centre And Admin Job

Amanda Lisa — Mon, 04 Mar 2024 06:52:47 +0000

Job Title: Customer Service Representative

Location: Johannesburg

Employment Type: Full-time

Job Requisition ID: R8940

Application Closing Date: 09/03/24

Job Description:

Provide excellent customer service via telephone and other channels, ensuring prompt resolution of customer queries.
Drive growth and profitability while managing costs within approved budgets.
Maintain expert knowledge on products, pricing, and procedures to achieve service targets.

Deliver exceptional service exceeding customer expectations through proactive and innovative solutions.
Ensure all client communications are professional and result in positive feedback.

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Manage client investigations and keep clients informed throughout the process.
Efficiently handle administrative tasks, including planning, reporting, and updating information.
Comply with legislative and audit requirements, maintaining governance standards.
Improve service productivity and performance within the call center.
Record all client interactions accurately in the CRM system.
Report on call center activities to enhance business results.
Demonstrate creative problem-solving skills and exhibit telephone etiquette.
Proficient in Microsoft Office Suite, particularly PowerPoint, Word, and advanced Excel.

Minimum NQF level 5 qualification and at least 5 years of call center experience.
Knowledge of cash management and cash center processing is advantageous.

Application Details:

All appointments will adhere to FirstRand Group’s Employment Equity plan. The organization supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily, and the Bank will keep this information confidential unless required by law to disclose it to other parties.

Join Our Team as an Estates Administrator at FNB

Welcome to FNB, where we embrace change and innovation. Our team is dedicated to delivering exceptional services and products, fueled by diverse minds and a culture of curiosity.

As an Estates Administrator within our Estates Specialist team, you’ll play a vital role in efficiently and professionally managing deceased estates to meet financial targets, utilizing your expertise in the Administration of Estates Act 66 of 1965 and other relevant legislation.

Key Responsibilities:

Independently manage end-to-end Deceased Estates Administration in accordance with the Administration of Estates Act.
Handle escalations and effectively resolve complexities arising in estate administration through analytical thinking and legal knowledge.
Demonstrate understanding of Business entities, Estate Duty, Capital gains, and Income tax related to deceased estates.
Exhibit strong drafting and communication

skills.

Ensure compliance with risk and regulatory requirements within the financial industry.
Ideal Candidate Profile:

Hold a legal or deceased estates qualification (Preferably LLB, CFP, or Estates Diploma).
Possess a minimum of 5 years’ experience administering complex deceased estates/high net worth clients within a Fiduciary environment.

Benefits:

Opportunities for networking and collaboration.
A challenging yet rewarding working environment.
Opportunities for innovation and professional growth.

Desired Attributes:

Experienced professional with adaptability and curiosity.
Proficient in analyzing complex data sets.
Thrives in collaborative environments.
If you’re ready to step into this exciting opportunity, we invite you to apply now! We look forward to engaging with you further.

Application Details:

Application Closing Date: 08/03/24
All appointments will be made in line with FirstRand Group’s Employment Equity plan. We also support the recruitment and advancement of individuals with disabilities, ensuring confidentiality of disclosed information unless legally obligated to disclose it to other parties.

APPLY HERE

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Fnb is hiring

Amanda Lisa — Tue, 27 Feb 2024 01:12:55 +0000

Position: System Administrator

Location: Randburg
Employment Type: Full-time
Posted: Posted Today
Job Requisition ID: R8769

Job Description:

As a System Administrator at FNB, you’ll be at the forefront of ensuring effective installation, configuration, upgrade, administration, monitoring, and maintenance of operating system software and hardware. Join us in a dynamic environment where innovation thrives and where your skills contribute to meaningful change.

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Role Purpose:

Your role involves providing guidance in implementing, installing, configuring, and testing system software across relevant mainframes. You’ll code and automate tasks to optimize processing aligned with business requirements.

Responsibilities:

Control expenditure and identify process improvements to contain costs.
Configure, install, and test system software on mainframe systems and distribution platforms.
Monitor IT infrastructure security and efficiency to enhance service delivery.
Participate in developmental activities and compile progress reports.
Manage risks within your area of responsibility.
Deliver excellent customer experiences aligned with organizational values.
Foster collaboration and innovation across teams.

Ideal Candidate Profile:

Required Qualification:

Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or related field.

Preferred Qualification:

Control M/O/R certification.

Experience:

3 to 5 years in a similar environment, ideally with 1 to 2 years at entry-level management.
Experience in batch scheduling, software equivalent, programme/batch monitoring, developer fix application, troubleshooting, analysis protocol, monitoring and command centre knowledge, data processing, infrastructure knowledge, and operating systems knowledge.
Redhat Certification preferred.

Benefits:

Opportunities for networking and collaboration.
A challenging working environment that fosters innovation.

Desired Traits:

Adaptable and curious nature.
Ability to analyze complex data sets.
Thrives in a collaborative environment.
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Application Details:

Apply now to take the next step in your career. We look forward to connecting with you!

All appointments will be made in accordance with FirstRand Group’s Employment Equity plan. We support the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless required by law.

Closing Date: 18 March 2024

External Sales and Service Advisor Lead OBR-3

Apply Locations: Mount Edgecombe
Time Type: Full time
Posted on: Posted Today
Job Requisition ID: R8802

Job Description:

As an External Sales and Service Advisor Lead OBR-3, your primary responsibility is to implement effective sales strategies to meet sales targets and foster strong client relationships. Key duties include:

Applying appropriate sales processes to achieve sales targets and cultivate client relationships.
Understanding market and client needs to develop and deliver tailored solutions.
Providing exceptional service that exceeds clients’ expectations.
Identifying cross-selling opportunities and enhancing client relationships.
Maintaining expertise in products, pricing, and procedures to drive sales.
Ensuring compliance with governance and regulatory requirements.
Generating sales through qualified leads and external contacts.
Selling banking products to prospective clients.
Managing the end-to-end client management process.
Analyzing competitor information and market trends to identify business opportunities.
Tracking and controlling sales activities to meet targets.
Self-development to enhance competencies.

Job Details:

Application Closing Date: 06/03/24

All appointments will adhere to FirstRand Group’s Employment Equity plan, supporting the recruitment and progression of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless disclosure is required by law

APPLY HERE

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