Exciting Opportunity for Administration Broker at FirstRand Group

Are you a highly organized and customer-focused individual with a passion for administration and sales?

Do you have a strong desire to provide exceptional service and drive product sales?

If so, FirstRand Group has an exciting opportunity for an Administration Broker to join their team.

As an Administration Broker, you will be responsible for providing support and services to both internal and external stakeholders related to policy administration, ensuring continuous service to customers within agreed service level agreements.

ALSO APPLYSales Consultant at Nedbank

You will also drive product sales based on customer coverage and engage with relevant stakeholders to upsell products.

Key Responsibilities

Some of the key responsibilities of the Administration Broker role include:

– Providing required support and services to internal and external stakeholders
– Ensuring continuous service to customers within agreed service level agreements
– Driving product sales based on customer coverage
– Engaging with relevant stakeholders to upsell products
– Adhering to organisational values and service standards
– Ensuring first-time resolution of customer queries or complaints
– Taking ownership of requirements and following up on queries
– Meeting set turnaround times while ensuring availability, reliability, and accuracy
– Proposing improvements on internal processes
– Understanding customer losses and engaging with relevant stakeholders
– Providing relevant guidance and advice to customers
– Collecting and analysing feedback to improve customer service
– Proposing ideas to improve customer service
– Ensuring full understanding of customer needs
– Establishing relationships with relevant individuals and departments
– Adhering to relevant service level agreements

– Executing work in accordance with organisational values and code of ethics
– Complying with governance and compliance standards
– Investigating new ways to optimise processes

– Developing solutions that lead to improved service delivery and quality
– Maintaining operational efficiencies
– Providing accurate and timely reports
– Seeking regular performance feedback

Requirements and Qualifications

To be considered for this role, you will need:

– A related Degree or Diploma
– 1 year’s related experience
– Not be an unrehabilitated insolvent

Job Details

– Application Closing Date: 19/04/24
– All appointments will be made in line with FirstRand Group’s Employment Equity plan

– The Bank supports the recruitment and advancement of individuals with disabilities

If you are a highly motivated and customer-focused individual with a passion for administration and sales, we encourage you to apply for this exciting opportunity.

Don’t miss out on the chance to join a dynamic team and contribute to the success of FirstRand Group.


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