Job Purpose:

To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

Job Responsibilities:

– Action stakeholder requests by capturing and processing the administration request on the relevant system
– Action vendor invoice payments by capturing and processing the data on the relevant system
– Perform reconciliations from Supplier invoice and general ledger accounts by comparing with the supporting documents and Management Information Systems (MIS)

– Contribute to revenue increase by driving the submitted sales to completion
– Compile a catalogue of services by allocating costs per product
– Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system
– Ensure delivery of value for services rendered by utilizing product MIS as input into vendor engagement meetings for the purpose of driving down costs

– Monitor departmental financial performance by analyzing actual to budget variances
– Contribute to efficient budget compilation by applying statistical growth information to financial expenditure requirements
– Minimize financial and reputational risk by ensuring accuracy of processing activities
– Minimize operational costs by avoiding unnecessary expenditure

– Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS
– Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
– Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion

– Ensure to verify and authenticate reports, data, and transactions by physically extracting, generating, and checking reports from the system
– Verify client information on systems in accordance with Nedbank policies and FICA rules

– Prepare trustee meeting packs and month-end packs for management
– Maintain and update the administration files and legal documents by saving electronic files on the server or physical secure repository
– Escalate anomalies where cases or call records not found or if there is a mismatch of accounts are not logged by emailing Team Manager

– Keep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters, websites, and attending sessions
– Understand and embrace the Nedbank vision and demonstrate the values through interaction with the team and stakeholders
– Improve personal capability and stay abreast of developments in the field of expertise by identifying training courses and career progression for self through input and feedback from managers

– Ensure personal growth and enable effectiveness in the performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames
– Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with the team

– Participate and support corporate social responsibility initiatives for the achievement of key business strategies
– Identify and recommend opportunities to enhance processes, systems, and policies and support implementation of new processes, policies, and systems

People Specification:

– *Essential Qualifications:* NQF Level Matric / Grade 12 / National Senior Certificate
– *Preferred Qualification:* Diploma: Financial Management / Diploma in Business Administration
– *Essential Certifications:* Preferred Certifications

– *Minimum Experience Level:* Role specific
– *Technical/Professional Knowledge:*
– Administrative procedures and systems
– Banking knowledge
– Banking procedures
– Business terms and definitions
– Data analysis
– Relevant regulatory knowledge
– Business writing skills
– Product Knowledge
– Relevant system knowledge
– Governance, risk, and controls

Behavioural Competencies:

– Communication
– Collaborating
– Customer Focus
– Initiating Action
– Work Standards
– Managing Work

APPLY HERE

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Introduction:
Are you passionate about customer service and have a strong interest in the banking industry?

Look no further! Nedbank, one of South Africa’s leading financial institutions, is seeking talented individuals to join their team as Client Services Consultants in Johannesburg.

This exciting opportunity allows you to be a part of a dynamic organization that values customer satisfaction and offers numerous growth opportunities. Read on to learn more about this enticing role and how you can apply.

ALSO APPLY Internship Opportunities in Saldanha Bay Municipality for 2024

Job Description:

As a Client Services Consultant at Nedbank, you will play a pivotal role in ensuring exceptional service delivery to the bank’s valued clients. Your primary responsibilities will include:

1. Providing top-notch customer service: You will be responsible for handling client queries, resolving issues, and ensuring overall customer satisfaction.

2. Relationship building: Building and maintaining strong relationships with clients, understanding their needs, and proactively offering suitable banking solutions.

3. Financial transactions: Assisting clients with various banking transactions, such as account openings, deposits, withdrawals, and fund transfers.

4. Product knowledge: Continuously updating your knowledge on Nedbank’s products and services to effectively educate and guide clients in making informed financial decisions.

Qualifications and Skills:

To be considered for this position, Nedbank expects candidates to possess the following qualifications and skills:

1. Experience in banking or financial services: Previous experience in a customer service role within the banking industry is highly desirable.

2. Excellent communication skills: Strong verbal and written communication skills are essential to effectively interact with clients and provide clear explanations regarding banking products and services.

3. Problem-solving abilities: Proven ability to identify and resolve issues in a timely and efficient manner.

4. Attention to detail: A keen eye for detail to ensure accuracy when handling financial transactions and documenting client information.

5. Team player: The ability to collaborate and work effectively in a team-oriented environment.

6. Computer literacy: Proficiency in MS Office Suite and familiarity with banking software and systems.

Application Process:

If you are intrigued by this opportunity and believe you possess the necessary skills and qualifications, follow these steps to apply:

1. Visit the official Nedbank website: Go to www.nedbank.co.za/careers

and navigate to the careers section.

2. Search for the job posting: Enter the keywords “Client Services Consultant Banking – Jhb” in the search bar to find the relevant job posting.

3. Submit your application: Click on the job posting and follow the instructions to complete your application. Make sure to attach your updated resume and any other required documents.

4. Keep an eye on your email: Nedbank will communicate with shortlisted candidates via email, so regularly check your inbox for any updates or interview invitations.

Conclusion:

Joining Nedbank as a Client Services Consultant offers an exciting opportunity to be a part of a financial institution committed to delivering excellent customer service.

Don’t miss this chance to grow your career in the banking industry.

Apply today and take the first step towards becoming a valued member of the Nedbank team in Johannesburg!

APPLY HERE

The post Nedbank is Hiring: Client Services Consultant Banking appeared first on Kasi Blitz.