Nedbank jobs Archives - Kasi Blitz

Nedbank Call Centre Service Centre Agent

Amanda Lisa — Thu, 04 Apr 2024 08:01:27 +0000

Title: Enhancing Client Experience: The Role of a Nedbank Call Centre Service Centre Agent

In today’s fast-paced banking landscape, customer service is paramount.

As financial institutions strive to optimize client experiences, the role of a service centre agent becomes increasingly vital.

At Nedbank, headquartered in Johannesburg, South Africa, service centre agents play a pivotal role in ensuring seamless communication and satisfaction for clients.

Let’s delve into the responsibilities, qualifications, and competencies required for this position.

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Job Responsibilities: Service centre agents at Nedbank are entrusted with various responsibilities to uphold the institution’s standards of excellence. These include:

Adhering to daily schedules to meet targets and follow work plans.
Upholding Nedbank’s values of honesty, integrity, and accountability in all interactions.
Ensuring timely resolution of client queries by escalating unresolved issues to management.
Meeting service level agreements by answering 90% of calls within 60 seconds.
Generating lead targets by offering relevant products to clients.
Preventing business losses through vigilant call logging and adherence to protocols.
Contributing to a transformative culture by participating in initiatives and feedback mechanisms.
Identifying opportunities for process enhancement and supporting implementation.
Staying updated with risk standards and Nedbank’s vision.
Continuously improving personal capability through training and feedback mechanisms.
Sharing knowledge within the team and providing stakeholders with accurate information.
Giving regular feedback to management and stakeholders to facilitate communication and efficiency.

Qualifications and Competencies: To excel as a service centre agent at Nedbank, certain qualifications and competencies are essential:

Minimum educational requirement of Matric/Grade 12/National Senior Certificate.
Preferably certified in Call Centre operations with post-matric qualifications as an added advantage.
Minimum of 6-12 months of experience in a call centre environment.
Proficiency in administrative procedures, relevant software/systems, and banking knowledge.
Strong business writing skills and understanding of regulatory frameworks.
Familiarity with banking procedures, governance, risk, and controls.
Behavioral competencies including building customer loyalty, effective communication, adaptability, quality orientation, and managing work efficiently.

Conclusion:

The role of a service centre agent at Nedbank is dynamic and rewarding, offering individuals an opportunity to contribute to the bank’s mission of enhancing client experiences while fostering personal growth and development.

If you are passionate about customer service and possess the requisite skills and qualifications, consider joining the Nedbank team as a service centre agent.

For those interested in pursuing a career at Nedbank, please contact the Nedbank Recruiting Team at +27 860 555 566. Alternatively, activate job alerts to stay informed about new openings and be among the first to apply.

By prioritizing professionalism, efficiency, and client satisfaction, Nedbank continues to set the standard for exceptional banking service in Johannesburg and beyond.

APPLY HERE

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Nedbank is Hiring: Client Services Consultant Banking

Amanda Lisa — Fri, 08 Mar 2024 03:08:26 +0000

Nedbank is Hiring: Client Services Consultant Banking – Jhb x 2

Introduction:
Are you passionate about customer service and have a strong interest in the banking industry?

Look no further! Nedbank, one of South Africa’s leading financial institutions, is seeking talented individuals to join their team as Client Services Consultants in Johannesburg.

This exciting opportunity allows you to be a part of a dynamic organization that values customer satisfaction and offers numerous growth opportunities. Read on to learn more about this enticing role and how you can apply.

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Job Description:

As a Client Services Consultant at Nedbank, you will play a pivotal role in ensuring exceptional service delivery to the bank’s valued clients. Your primary responsibilities will include:

1. Providing top-notch customer service: You will be responsible for handling client queries, resolving issues, and ensuring overall customer satisfaction.

2. Relationship building: Building and maintaining strong relationships with clients, understanding their needs, and proactively offering suitable banking solutions.

3. Financial transactions: Assisting clients with various banking transactions, such as account openings, deposits, withdrawals, and fund transfers.

4. Product knowledge: Continuously updating your knowledge on Nedbank’s products and services to effectively educate and guide clients in making informed financial decisions.

Qualifications and Skills:

To be considered for this position, Nedbank expects candidates to possess the following qualifications and skills:

1. Experience in banking or financial services: Previous experience in a customer service role within the banking industry is highly desirable.

2. Excellent communication skills: Strong verbal and written communication skills are essential to effectively interact with clients and provide clear explanations regarding banking products and services.

3. Problem-solving abilities: Proven ability to identify and resolve issues in a timely and efficient manner.

4. Attention to detail: A keen eye for detail to ensure accuracy when handling financial transactions and documenting client information.

5. Team player: The ability to collaborate and work effectively in a team-oriented environment.

6. Computer literacy: Proficiency in MS Office Suite and familiarity with banking software and systems.

Application Process:

If you are intrigued by this opportunity and believe you possess the necessary skills and qualifications, follow these steps to apply:

1. Visit the official Nedbank website: Go to www.nedbank.co.za/careers

and navigate to the careers section.

2. Search for the job posting: Enter the keywords “Client Services Consultant Banking – Jhb” in the search bar to find the relevant job posting.

3. Submit your application: Click on the job posting and follow the instructions to complete your application. Make sure to attach your updated resume and any other required documents.

4. Keep an eye on your email: Nedbank will communicate with shortlisted candidates via email, so regularly check your inbox for any updates or interview invitations.

Conclusion:

Joining Nedbank as a Client Services Consultant offers an exciting opportunity to be a part of a financial institution committed to delivering excellent customer service.

Don’t miss this chance to grow your career in the banking industry.

Apply today and take the first step towards becoming a valued member of the Nedbank team in Johannesburg!

APPLY HERE

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Nedbank Vacancies

Amanda Lisa — Thu, 15 Feb 2024 01:10:26 +0000

Job Title: Client Services Consultant (6 months Maternity Contract)

Location: Cape Town, South Africa

Reference: 131633

Job Classification: Sales and Service
Career Stream: Sales
Leadership Pipeline: Manage Self: Technical (MST)

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Job Purpose:
Nedgroup Investments, a division of Nedbank Group Ltd, is seeking a Client Service Consultant to join its team in Cape Town. The role entails fostering trust, building relationships, and delivering exceptional service experiences to investors and financial planners.

Job Responsibilities:

Client Engagement:

Address client needs with appropriate services and solutions.
Cultivate trust and rapport with clients through expertise and care.
Educate clients on account management procedures.
Ensure respectful and empathetic client interactions.
Assist clients in achieving financial goals.
Take ownership of client requests and seek alternative solutions when necessary.
Facilitate sales by informing clients about product features.
Document client needs and recommend suitable products.
Obtain referrals and leads for business growth.
Maintain client relationships and keep them informed of progress.
Promote the use of self-service channels.
Collaborate with internal stakeholders to provide comprehensive financial solutions.
Prioritize a client-centric approach in all interactions.
Ensure clients are onboarded according to Nedbank’s standards and policies.

Nedbank Goals:

Contribute to Nedbank’s success by meeting service excellence and personal development goals.
Support business growth by delivering on individual and team objectives.
Increase market share through client engagement and digital platform enrollment.
Address obstacles and problems through teamwork and performance reviews.
Complete sales activities as planned and take corrective action when needed.
Uphold Nedbank’s values and contribute to its financial expertise.

Risk and Compliance:

Mitigate risks and comply with legislative requirements.
Report suspicious transactions.
Stay updated on industry changes and comply with regulations.
Manage risk effectively and adhere to company standards and policies.

People Specification:

Essential Qualifications:

Matric / Grade 12 / National Senior Certificate

Preferred Qualification:

Banking Services (e.g., Higher Certificate in Banking Services – NQF5)

Essential Certifications:

None specified

Preferred Certifications:

None specified

Minimum Experience Level:

2-3 years of experience as a Client Services Consultant in the Asset Management industry.
Experience with Investments, Pension Funds, or Retirement Funds in an Asset Management Business.
Technical understanding of Collective Investment Schemes and Retirement products.

Technical / Professional Knowledge:

Product Knowledge
Customer service principles
Nedbank policies and procedures
Customer relationship management

Behavioural Competencies:

Building Customer Loyalty
Planning and Organizing
Adaptability
Applied Learning

Contact:
For inquiries, please contact the Nedbank Recruiting Team at +27 860 555 566.

Note:
If the desired job is not available, activate job alerts to receive notifications about new openings

APPLY HERE

Nedbank Credit Administrator

Reference: 131498

Job Description:

Job Purpose:

Ensure adherence to Nedbank policies and procedures, facilitating credit risk decision-making to meet regulatory and compliance requirements.

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Responsibilities:

Manage portfolios efficiently to mitigate financial losses.
Support credit teams in achieving financial targets and minimizing legal, compliance, and operational risks.
Implement business plans and initiatives to meet objectives.

Provide accurate information and administrative support to internal and external stakeholders.
Maintain high levels of quality and service delivery to ensure stakeholder satisfaction.
Deliver Management Information Systems (MIS) to management for informed decision-making.

Minimize bank risk by adhering to policies and procedures.
Enhance effectiveness and efficiency in Information Management and Credit Administration departments.
Continuously improve operations to realize measurable business value.
Stay updated on relevant legislation and industry changes.

Embrace Nedbank Vision and Values in interactions with teams and stakeholders.
Contribute to team goals through active participation and knowledge sharing.
Manage personal career growth with support from management and colleagues.
Stay updated on developments in the field through training and feedback.
Foster knowledge management and team success through collaboration.
Support Nedbank’s culture-building and corporate social responsibility initiatives.
Qualifications and Experience:

Matric / Grade 12 / National Senior Certificate.
Preferred: NQF 5 Certificate in Banking or Finance, Bachelor of Commerce in Accounting and/or Economics.
2-3 years of general banking experience.
Technical/Professional Knowledge:

Proficiency in administrative procedures and systems.
Data analysis skills.
Knowledge of Nedbank policies, procedures, vision, and strategy.
Understanding of relevant regulatory frameworks.
Strong business writing skills.
Behavioral Competencies:

Continuous learning mindset.
Collaboration skills.
Decision-making ability.
Proactive in initiating action.
Ability to handle stress.
Effective workload management.
For inquiries, contact the Nedbank Recruiting Team at +27 860 555 566.

If the desired job isn’t available, activate job alerts to stay updated on new openings

APPLY HERE

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Empowering Youth with Nedbank’s YES Programme

Amanda Lisa — Mon, 05 Feb 2024 02:46:52 +0000

Empowering Youth with Nedbank’s YES Programme

Nedbank is saying YES to creating opportunities for youth employment, community building, and transforming South Africa.

Since 2019, Nedbank has been a steadfast supporter of the Youth Employment Services (YES) initiative, showcasing its dedication to fostering job creation for the country’s unemployed youth and promoting a more sustainable and inclusive society.

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As the largest contributor among South African banks, Nedbank has played a pivotal role in the initiative, supporting over 5,000 South African youth by equipping them with skills to either enter the job market or embark on entrepreneurial ventures.

2024 Application Period Now Open

The YES Programme, a business-led collaboration with the government, aims to tackle unemployment by offering youth the chance to develop new skills and gain valuable workplace experience, significantly enhancing their prospects for long-term employment.

Who Can Apply?

South African youth aged between 18 and 29, possessing a matric qualification, currently unemployed, not engaged in full-time or part-time studies, and falling under the BBBEE Act definition of ‘black people’ are eligible to apply. Furthermore, applicants must not have participated in a YES Programme with another organization previously.

Duration and Compensation

Selected candidates for the Nedbank YES Programme will be employed for 12 months to acquire quality work experience. Unlike learnerships, internships, or apprenticeships, the YES Programme focuses on providing real-world employment opportunities.

Participants will receive a monthly stipend determined by the YES Programme, aimed at supporting living expenses, food, and travel costs.

Work Experience Locations

The quality work experience offered through the Nedbank YES Programme will be stationed across Nedbank’s various sites, branches, and offices nationwide. Some positions may even offer the flexibility of a hybrid or remote work model.

Depending on the division, role, and job requirements, YES participants may need to work weekdays or adhere to a shift schedule, including weekends and public holidays. This necessitates that YES participants have the ability to commute to and from their designated Nedbank workplace

APPLY HERE

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Join Nedbank as a Call Agent in Johannesburg

Amanda Lisa — Fri, 02 Feb 2024 06:53:36 +0000

Join Nedbank as a Call Agent in Johannesburg

Location: Johannesburg, ZA
Date: 1 Feb 2024
Reference: 129579

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Requisition Details & Talent Acquisition Contact:
REQ 129579 – Twanette Coetser
Closing Date: 09 February 2024

Cluster & Location:
Total Business Banking and Retail – Nedbank Integrated Channels – Contact Centre
Newtown Junction Campus, Newtown, Johannesburg

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Career Stream:
CALL CENTRE (Service)

Job Title: Call Agent (Fixed Term Contract)

Job Purpose:
Are you passionate about delivering excellent customer service in the banking sector? Do you possess experience in forex and call centre operations? If so, an exciting opportunity awaits you at Nedbank!

Join one of South Africa’s leading banks on a mission to become the most admired financial services provider in Africa. At Nedbank, we are dedicated to offering our clients professional and efficient services that enhance their banking experience and foster lasting relationships.

Responsibilities:

Handle incoming calls from clients, providing accurate information about our products and services.
Identify and pursue leads, offering tailored solutions to meet clients’ needs and expectations.
Escalate unresolved queries to management and diligently follow up on case statuses.
Adhere to daily schedules, targets, and service level agreements.
Engage in culture-building initiatives and corporate social responsibility activities.
Stay informed about legislative changes, industry developments, and risk standards relevant to your role.
Continuously enhance your personal capabilities and stay abreast of developments in your field of expertise.

Minimum Requirements:

NQF Level 4 or higher in Banking, Sales, Marketing, Financial, or Business-related field.
Minimum FAIS 120 Credits.
1-2 years of sales experience in a Contact Centre or Banking environment.
1-2 years of Contact Centre or Banking experience required.
Excellent communication, interpersonal, and problem-solving skills with a commitment to customer satisfaction.
Clear ITC and Criminal Record.
Basic computer literacy.
Proficient in English, both written and spoken.
Basic numerical ability.
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Working Hours:

Prepared to work an eight-hour shift per day, including weekends and public holidays if required.

Technical / Professional Knowledge:

Proficiency in administrative procedures and systems.
Understanding of relevant regulatory frameworks.
Familiarity with relevant software and systems.
Strong business writing skills.
Knowledge of banking procedures, principles, and terms.
Awareness of governance, risk, and controls.

Contact Information:
For inquiries, please contact the Nedbank Recruiting Team at +27 860 555 566.

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