Company: Europcar

Location: Hoedspruit, Limpopo, South Africa

Job Type: Permanent

Closing Date: 2024/05/29

Reference Number: MOT240524-6

Job Description:

Europcar, a leading car rental company, is seeking a customer service agent to join their team in Hoedspruit. The successful candidate will provide exceptional service to customers, assist with vehicle rentals and returns, and handle customer queries.

Responsibilities:

– Handle customer check-out and check-in transactions
– Make, amend, cancel, and monitor reservations
– Provide excellent customer service and assist with customer queries
– Perform various admin and general office duties

– Ensure security and quality control of vehicles and company property
– Identify and report expired licenses, service due vehicles, and other issues
– Maintain good housekeeping and general cleanliness standards
– Perform other duties as requested

Requirements:

– Minimum 2 years of front office/customer service experience
– NQF level 4 (Matric or equivalent)
– Code 8 driver’s license with at least 1 year of driving experience
– Computer literate
– Willingness to work overtime/shifts/weekends when required

Skills and Personal Attributes:

– Excellent communication and interpersonal skills
– Customer focus and initiative
– Excellent telephone and face-to-face customer relations and counter selling skills
– Ability to handle pressure and exhibit good time management skills
– High levels of accuracy and attention to detail
– Team player with effective working relationships

– Committed, professional, and resilient
– Energetic, self-motivated, and flexible
– Driven for individual and team goal achievement
– Trustworthy, responsible, and honest

If you meet the requirements and have a passion for customer service, apply now!

If you haven’t received an invitation to attend an interview within 3 weeks of the advertised vacancy closure, please consider your application unsuccessful.

APPLY HERE

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