Job Title: Call Centre Agent (New Accounts)

Company: Mr Price Money

Location: Durban, KwaZulu-Natal, South Africa (On-site)

Job Description:

As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.

Responsibilities:

– Ensure customer queries, correspondence, and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
– Telephonically confirm employment and personal details to verify information provided on store application forms.

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– Update customer details on relevant Debtor’s systems to ensure an accurate and up-to-date customer details base.
– Process all store card applications across all divisions to increase customer and credit base (outbound agents only).

Qualifications:

– Grade 12
– 1 year call centre experience in a new accounts environment.
– Knowledge and understanding of industry legislature:
– Consumers Protection Act
– POPI (Protection of Personal Information Act)
– National Credit Act
– ICASA (Independent Communications Authority of South Africa)

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Job Title: Customer Support Team Leader

Company: Mr Price Money

Location: Kwazulu Natal, South Africa (On-site)

Job Description:

The Team Leader is responsible for managing a team of associates to ensure that operational targets are met while ensuring an excellent customer experience.

Responsibilities:

Leadership & People Management:

– Manages a team of call centre agents to achieve departmental targets through excellent customer experience
– Utilizes training, performance management, succession planning, and QA monitoring to ensure targets are met
– Reports on statistics related to team performance

– Creates and maintains an excellent associate experience by:
– Resolving associate queries
– Conducting disciplinary action when necessary
– Sustaining a positive team culture through culture initiatives

Customer Experience:

– Ensures team provides excellent customer experience by:
– Providing coaching and guidance to associates
– Responding to escalated customer and store queries for efficient problem resolution

Qualifications:

Education:

– Grade 12

Experience:

– Minimum of 2 years in new accounts processing and call centre experience or similar environment

Knowledge/Skills:

– Understanding of relevant legislation (NCA, CPA, ICASA, POPIA)
– Familiarity with call centre software
– Good understanding of credit granting principles

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Job Title: Cashbook Clerk (FTC)

Company: Mr Price Group

Location: Durban, Kwazulu Natal, South Africa

Job Description:

Fixed Term Contract (4 months)

Job Summary:

The Cashbook Clerk is responsible for ensuring the reconciliation of assigned accounts on a monthly basis.

Responsibilities:

– Cashbook processing and Bank Recon:
– Prepare monthly bank reconciliations for local and foreign bank accounts
– Reconcile bank statements to General Ledger bank balance
– Investigate variances or discrepancies to prevent loss
– Process monthly interest and bank charges
– Variance Analysis:
– Identify and investigate cash variances in stores
– Resolve differences and prevent loss
– Assist team with adhoc tasks

Qualifications:

Knowledge/Skills:

– Computer literate (Excel, MS Outlook, Dynamics (D365) an advantage)
– Strong experience in bank reconciliations
– Excellent oral and written communication skills
– Self-motivated and resourceful
– Ability to multi-task and operate under tight deadlines
– Problem-solving skills

Education:

– Matric
– Finance-related qualification

Note:

– This is a fixed term contract (4 months)
– Must be available immediately

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