Job Title: Contact Centre Consultant
Job Number: 34010334
Location: Durban, KwaZulu-Natal, South Africa
Job Type: Permanent
Job Grade: T07
Division: Customer Services
Branch: Contact Centre
Vacancy Group: WATER AND SANITATION (CUSTOMER SERVICES)
Reporting To: Supervisor (Contact Centre)
Job Purpose:
The Contact Centre Consultant will provide efficient and professional service to eThekwini residents regarding water accounts, billing, water, wastewater, storm-water, roads, and traffic.
The consultant will ensure accurate information, customer satisfaction, and effective liaison with the Engineering Department.
Key Responsibilities:
– Provide accurate information and ensure customer satisfaction
– Liaise with the Engineering Department and capture engineering faults
– Screen no water complaints and update consumer and account details
– Authorize water service reconnections and follow up on payments
– Adjust accounts and follow up on queries
Competencies:
– Written and oral communication
– Attention to detail
– Ethics and professionalism
– Organisational awareness
– Problem-solving
– Use of technology
– Communication
– Resilience
– Learning orientation
– Team orientation
– Coaching and mentoring
Requirements:
– Grade 12 (NQF Level 4) or equivalent (essential)
– 2 Years relevant experience (essential)
– Administrative certificate (preferred)
– 3 Years relevant experience (preferred)
Benefits:
– Housing subsidy
– Leave
– Medical aid
– Pension fund
– Remuneration: R ( negotiable)
Closing Date: 2024/06/07
Reference Number: ETH240516-1
Note: The job description and requirements are detailed and specific, indicating a professional and organized work environment. The job offers various benefits, and the salary is negotiable.
Job Title: Administration Officer (Expenditure)
Job Number: 35003786
Location: Durban, KwaZulu-Natal, South Africa
Job Type: Permanent
Job Grade: T11
Division: Expenditure
Department: Strategic and New Development
Branch: Administration and Systems
Vacancy Group: TRADING SERVICES
Reporting To: Manager (Administration and Systems)
Job Purpose:
The Administration Officer (Expenditure) will coordinate and control the expenditure section of Cleansing and Solid Waste, overseeing budgetary matters, general administration, accounts, and related tasks.
Key Responsibilities:
– Manage and control the Administration (Expenditure) Division
– Handle branch budgetary matters
– Perform general divisional administration tasks
– Oversee the accounts function
– Undertake related assignments
Competencies:
– Written communication
– Procurement
– Attention to detail
– Ethics and professionalism
– Problem-solving
– Planning and organizing
– Use of technology
– Business processes
– Data processing and analysis
– Communication
– Team orientation
– Coaching and mentoring
Requirements:
– Diploma (NQF Level 6) in Administration or equivalent (essential)
– Valid motor vehicle driving license (essential)
– 3 Years relevant experience (essential)
– Computer literacy (essential)
– Degree (NQF Level 7) in Finance or Administration or equivalent (preferred)
– 4 Years relevant experience (preferred)
Benefits:
– Housing subsidy
– Leave
– Medical aid
– Pension fund
– Remuneration: R 351 622.62 min / R 456 424.96 max p.a
– Basic Salary: 13th Cheque
Contact:
– Human Capital – CSW
– Contact Telephone: 031 311 6251
Closing Date: 2024/06/07
Reference Number: ETH240524-1