Title: Efficiently Manage Customer Care: Supervisor Role Overview

Reference Number: ETH240312-5 Closing Date: 2024/03/29

Job Number: 53000030

Job Title: Supervisor (Customer Care) Job Type: Permanent Job Grade: T09 Division: Southern Area Department: Customer Services Branch: Regional Customer Care Centre Vacancy Group: Sizakala Customer Service Reporting To: Senior Customer Care Officer Location: Durban, KwaZulu-Natal, South Africa

Job Purpose: Ensure customers visiting the walk-in center receive assistance in alignment with the Batho Pele principles.

Key Responsibility Areas:

  • Supervise designated customer care center.
  • Provide efficient services for applications, requests, complaints, and queries.
  • Ensure adherence to Batho Pele principles and access to municipality services.
  • Maintain adequate staffing.
  • Safeguard assets and equipment.
  • Supervise subordinate staff.
  • Assist Senior Customer Care in budget preparation, meetings, and inter-departmental liaison.


  • Attention to Detail
  • Ethics and Professionalism
  • Organisational Awareness
  • Planning and Organising
  • Business Processes
  • Use of Technology
  • Communication
  • Client Orientation and Customer Focus
  • Action Orientation
  • Resilience
  • Change Readiness

Essential Requirements:

  • Grade 12 (NQF Level 4) and Administrative Certificate.
  • Valid driver’s license.
  • 3 years relevant experience.
  • Computer Literacy.

Preferred Requirements:

  • Diploma (NQF Level 6) in Administration.
  • 4 years relevant experience.

Physical Requirements: Capable of fulfilling job duties.


  • Housing Subsidy
  • Leave
  • Medical Aid
  • Pension Fund
  • Remuneration: R264,549.62 – R343,387.13 per annum
  • 13th Cheque

Contact Information: Name: Lilly Tandabantu Telephone: 031 322 7701


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