Job Opportunity: Call Centre Operator at Truworths

Reference Number: TRU240311-1
Job Title: Call Centre Operator
Business Area: Credit Service
Job Type: Permanent
Location – Country: South Africa
Location – Province: Western Cape
Location – Town / City: Cape Town

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Job Description:

Join the vibrant atmosphere of Truworths, where innovation drives our approach to the South African fashion industry.

Within our stores and offices, you’ll witness a contagious passion for fashion and an unwavering commitment to success.

We are on the lookout for enthusiastic individuals to join our dynamic Fashion Call Centre team in Cape Town.

Candidates must be adaptable to shift work and have reliable transportation.

Key Responsibilities:

  • Prepare for Inbound and Outbound Calls.
  • Ensure quality Call Openings.
  • Maintain high standards in Collections Calls.
  • Conduct Credit Line Affordability Calculations accurately.
  • Educate customers on payment benefits, NCA, Fashion Delivery Service, and consequences of non-payment.
  • Execute administrative tasks with speed and accuracy, including updating customer details and summarizing comments.
  • Ensure quality Call Endings.

Qualifications and Experience:

  • Matric or equivalent qualification.
  • Previous relevant experience is advantageous.

Competencies:

Technical:

  • Proficient in computer skills (Excel, Word).

Behavioural:

  • Ability to focus and concentrate.
  • Excellent customer relations and interpersonal skills.
  • Strong verbal and written communication skills in English.
  • Ability to thrive independently in a fast-paced environment.
  • Accuracy and attention to detail.
  • Proactive, self-motivated, and adaptable.
  • Problem-solving abilities.
  • Telephone Personality: Display customer-oriented, energetic, friendly, respectful, and empathetic traits.

Join us at Truworths and be part of a team committed to excellence in customer service and fashion innovation. Apply now and be a driving force in shaping the future of the fashion industry in South Africa.

 

Area Manager Opportunity at Truworths Northern Gauteng

Location: Bethlehem, Free State, South Africa
Closing Date: 2024/03/22
Reference Number: TRU240307-3

Job Title: Area Manager – Bethlehem (Free State)
Business Area: Field Operations
Job Type: Permanent
Workplace Type: On-site

Job Description:

Truworths Northern Gauteng offers an exciting opportunity for an Area Manager in Bethlehem, Free State.

In our dynamic business environment, we continually challenge our team to innovate and lead the South African fashion industry.

If you thrive in a fast-paced setting and are passionate about fashion, quality, and exceptional customer service, join us in maximizing turnover and profits, controlling expenses, and enhancing the visual appeal and service quality across 6-8 stores in your area.

Key Responsibilities:

  • Manage and meet KPIs across 6-8 stores.
  • Drive turnover and profits while maintaining budgetary control.
  • Enhance visual appeal and customer service standards.

Qualifications and Experience:
Qualifications:

  • Matric (a business-related qualification is advantageous)

Experience / Knowledge:

  • Previous experience as an Area Manager of multiple stores

Competencies:

  • Strong retail acumen and a trader mentality.
  • Target and turnover driven with a focus on security.
  • Effective administration, planning, and time management.
  • Proficient interviewing and recruitment skills.
  • Excellent management and IR skills.
  • Exceptional leadership, training, and coaching abilities.
  • Energetic, self-motivated, and resilient with a passion for fashion.
  • Excellent verbal and written communication skills (computer literate).
  • Understanding of merchandising principles and fashion trends.
  • Customer-centric approach.

Join Truworths Northern Gauteng and be part of a team dedicated to fashion excellence and customer satisfaction. Apply now to seize this exciting opportunity!

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