Nedbank is hiring Archives - Kasi Blitz

Sales Consultant at Nedbank

Amanda Lisa — Thu, 18 Apr 2024 06:23:12 +0000

Sales Consultant at Nedbank in Ngqeleni, South Africa:

Unlock Your Sales Potential with Nedbank’s Sales Consultant Role

Are you a driven and results-oriented sales professional looking for a new challenge? Do you have a passion for building relationships and providing exceptional client service?

If so, Nedbank’s Sales Consultant role in Ngqeleni, Eastern Cape, may be the perfect opportunity for you.

As a Sales Consultant at Nedbank, you will be responsible for marketing, selling, and cross-selling Nedbank products to Retail Business Banking (RBB) clients.

Your primary goal will be to retain and grow the client base, achieve business objectives, and provide consistent excellent client service.

If you have a proven track record in sales and a strong understanding of the banking industry, we encourage you to apply.

Key Responsibilities

As a Sales Consultant, your responsibilities will include:

– Delivering and achieving sales opportunities through business unit sales strategy
– Finalizing client transactions and ensuring client signature for final product acceptance
– Improving performance based on management guidance and feedback
– Obtaining referrals from existing clients and in-branch staff
– Marketing financial products to new and existing clients and stakeholders
– Collaborating with segment colleagues to ensure new business opportunities are fulfilled
– Building relationships with clients and stakeholders through regular contact and excellent service standards

– Resolving client queries and educating clients on product offerings
– Developing effective partnerships with clients and identifying effective financial solutions

– Acting as a client’s banking partner and providing regular feedback
– Ensuring retention of clients’ full banking relationship through client service and contact

– Planning and implementing effective prospecting activities
– Meeting requirements of product applications and ensuring all client details are correct
– Scheduling work according to action plans and reporting daily sales statistics
– Ensuring effective administration and controls in the branch portfolio
– Reducing fraudulent transactions by reporting suspicious transactions
– Ensuring technical, company standards, and practices are met

Requirements and Qualifications

To be considered for this role, you will need:

– A minimum of 3 years of Retail Banking experience, with 1-2 years at Sales Consultant level
– Exposure to Small Business Services clients
– A NQF Level Matric/Grade 12/National Senior Certificate

– Preferably a Sales or Marketing Certificate or Bcomm Marketing or Commerce
– Technical/professional knowledge of administrative procedures, banking procedures, business principles, and relevant regulatory knowledge
– Business writing skills and cluster-specific operational knowledge

– Behavioral competencies in leveraging a winning sales strategy, advancing sales discussions, building trusting relationships, targeting sales opportunities, qualifying sales, building networks, driving for results, and sustaining customer satisfaction

What We Offer

At Nedbank, we offer a dynamic and supportive work environment, opportunities for growth and development, and a comprehensive total reward package. If you are a results-driven sales professional with a passion for client service, we encourage you to apply for this exciting opportunity.

How to Apply

If you meet the requirements and qualifications, please contact the Nedbank Recruiting Team. Alternatively, you can activate job alerts to be one of the first to know when new positions open up.

Don’t miss out on this opportunity to unlock your sales potential and take your career to the next level. Apply now and join the Nedbank team!

Feel free to ask if you need any further assistance!

APPLY HERE

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Nedbank jobs

Amanda Lisa — Tue, 16 Apr 2024 12:42:32 +0000

Join Nedbank as an Operations Processing Administrator

Are you ready to take the next step in your career journey?

Look no further than Nedbank, where we’re currently seeking dedicated individuals to join our team as Operations Processing Administrators.

This is a 12-month fixed-term contract opportunity based in the vibrant city of Johannesburg, South Africa.

As a key member of our Operations team, you’ll play a vital role in providing essential administrative support services to both internal and external stakeholders, helping Nedbank achieve its ambitious business goals.

Your Responsibilities: Making an Impact

As an Operations Processing Administrator, you’ll be at the forefront of action, ensuring seamless processing of customer requests and applications. Here’s a glimpse of what you’ll be doing:

Capturing and processing leads from various sources across different channels.
Driving sales submissions to completion, contributing directly to revenue increase.
Facilitating deals across Dealer and Private Sales Channels, providing crucial support to clients and dealers.
Liaising with clients to update them on the progress of their applications, ensuring exceptional service delivery.
Monitoring and verifying task completion, maintaining meticulous attention to detail throughout the process.

Your Qualifications and Experience: Setting You Up for Success

To excel in this role, you’ll need:

A Matric/Grade 12/National Senior Certificate qualification as a minimum requirement.
Preferably, a Diploma in Financial Management or Business Administration.
0-3 years of experience in Office Administration or 3-5 years of experience in vehicle and asset finance within a banking/dealer environment.

Skills That Matter: Technical and Behavioral Competencies

In addition to your qualifications and experience, we value the following skills and competencies:

Proficiency in MS Office packages, including Excel, Word, PowerPoint, and Email.
Strong organizational skills and the ability to manage work effectively.
Proactive approach to problem-solving and decision-making.
Ability to maintain high work standards and thrive in a fast-paced environment.
Resilience in managing stress and adapting to change.
Commitment to continuous improvement and building trust with stakeholders.

Join Us and Make a Difference

At Nedbank, we’re committed to creating an inclusive workplace where diversity is celebrated, and every voice is heard.

We actively encourage candidates from underrepresented groups to apply, and our preference recruiting team is available to support you throughout the application process.

How to Apply

If you’re ready to embark on an exciting career journey with Nedbank, don’t hesitate to reach out to our Recruiting Team . Alternatively, activate job alerts to stay informed about new opportunities as they arise.

Seize the opportunity to grow, learn, and make a meaningful impact. Join Nedbank today and unlock your full potential!

APPLY HERE

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Nedbank Call Centre Service Centre Agent

Amanda Lisa — Thu, 04 Apr 2024 08:01:27 +0000

Title: Enhancing Client Experience: The Role of a Nedbank Call Centre Service Centre Agent

In today’s fast-paced banking landscape, customer service is paramount.

As financial institutions strive to optimize client experiences, the role of a service centre agent becomes increasingly vital.

At Nedbank, headquartered in Johannesburg, South Africa, service centre agents play a pivotal role in ensuring seamless communication and satisfaction for clients.

Let’s delve into the responsibilities, qualifications, and competencies required for this position.

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Job Responsibilities: Service centre agents at Nedbank are entrusted with various responsibilities to uphold the institution’s standards of excellence. These include:

Adhering to daily schedules to meet targets and follow work plans.
Upholding Nedbank’s values of honesty, integrity, and accountability in all interactions.
Ensuring timely resolution of client queries by escalating unresolved issues to management.
Meeting service level agreements by answering 90% of calls within 60 seconds.
Generating lead targets by offering relevant products to clients.
Preventing business losses through vigilant call logging and adherence to protocols.
Contributing to a transformative culture by participating in initiatives and feedback mechanisms.
Identifying opportunities for process enhancement and supporting implementation.
Staying updated with risk standards and Nedbank’s vision.
Continuously improving personal capability through training and feedback mechanisms.
Sharing knowledge within the team and providing stakeholders with accurate information.
Giving regular feedback to management and stakeholders to facilitate communication and efficiency.

Qualifications and Competencies: To excel as a service centre agent at Nedbank, certain qualifications and competencies are essential:

Minimum educational requirement of Matric/Grade 12/National Senior Certificate.
Preferably certified in Call Centre operations with post-matric qualifications as an added advantage.
Minimum of 6-12 months of experience in a call centre environment.
Proficiency in administrative procedures, relevant software/systems, and banking knowledge.
Strong business writing skills and understanding of regulatory frameworks.
Familiarity with banking procedures, governance, risk, and controls.
Behavioral competencies including building customer loyalty, effective communication, adaptability, quality orientation, and managing work efficiently.

Conclusion:

The role of a service centre agent at Nedbank is dynamic and rewarding, offering individuals an opportunity to contribute to the bank’s mission of enhancing client experiences while fostering personal growth and development.

If you are passionate about customer service and possess the requisite skills and qualifications, consider joining the Nedbank team as a service centre agent.

For those interested in pursuing a career at Nedbank, please contact the Nedbank Recruiting Team at +27 860 555 566. Alternatively, activate job alerts to stay informed about new openings and be among the first to apply.

By prioritizing professionalism, efficiency, and client satisfaction, Nedbank continues to set the standard for exceptional banking service in Johannesburg and beyond.

APPLY HERE

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Nedbank Vacancies 2024

Amanda Lisa — Fri, 01 Mar 2024 00:52:55 +0000

Client Services Consultant – Banking CT x 3

Location: Cape Town, Western Cape

Closing Date: 07 March 2024

Reference: 132705

Career Stream: Sales

Leadership Pipeline: Manage Self: Operational

Job Purpose: To efficiently provide administrative services to clients, addressing their transactional, lending, and investment requirements, in alignment with Nedbank’s strategic objective of becoming a client-centric institution.

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Job Responsibilities:

Foster relationships with clients to discern their needs and deliver services in accordance with Nedbank’s standards.
Collaborate with internal stakeholders to enhance customer service delivery and operational efficiency.
Ensure compliance with standards, policies, and procedures when compiling client information for submission to Operations.
Monitor internal processes and report on their effectiveness.
Provide feedback to internal stakeholders to meet Service Level Agreement requirements.
Adhere to Nedbank policies, procedures, and standards while utilizing resources.
Safeguard client confidentiality and comply with the Protection of Personal Information Act to manage risk effectively.
Contribute to a transformational culture within Nedbank through participation in cultural initiatives and corporate social responsibility activities.
Identify opportunities for process improvement and recommend enhancements to add value to Nedbank.
Stay informed about relevant legislation and industry changes impacting the role.
Embrace and demonstrate Nedbank’s Vision and Values in interactions with colleagues and stakeholders.
Contribute to team goals and actively manage personal career development.

Minimum Experience Level: 3 – 5 years’ experience in a client services consultant role in the financial industry

Essential Qualifications – NQF Level:

Matric / Grade 12 / National Senior Certificate

Preferred Qualification:

Business-related degree in Banking and Investment Management

Technical / Professional Knowledge:

Proficiency in Microsoft Office
Familiarity with administrative procedures and systems
Data analysis skills
Business writing proficiency
Knowledge of relevant regulatory requirements
MTN Vacancies 2024

Behavioural Competencies:

Building Customer Loyalty
Initiative

Job Title: Associate – Cash Management

Location: Johannesburg, South Africa

Date: 29th February 2024

Reference: 132711

Job Purpose: Support the Product Head in implementing client and product strategies profitably, utilizing best practices in product management across the value chain in alignment with Transactional Services and CIB Cluster goals.

Job Responsibilities:

Financial:

Drive sustainable growth and performance within Transactional Services and CIB to achieve financial objectives.
Support organizational budgeting through reporting and monitoring financial performance.
Identify and pursue opportunities for client growth and portfolio optimization.
Conduct root cause analysis for product-related issues and implement remedial and preventive measures.

Customer:

Engage with clients to support sales and ensure product utilization.
Enhance products based on client feedback.
Assist Product Sales experts in client deal structuring and strategy formulation.

Product Management:

Contribute to the business roadmap and strategy through continuous product development.
Identify new innovation opportunities and contribute to the program backlog.
Implement digital-first strategy to align segment, channel, and product.
Participate in ceremonies for value creation and cadence.

Stakeholder Management:

Collaborate with stakeholders across commercialization, compliance, technology, and other areas.
Build relationships for effective negotiation and communication with relevant stakeholders.
Engage in internal and external stakeholder management and champion product forums.

Industry:

Drive product ideation and execution while ensuring compliance with industry standards and regulations.
Meet targets for regulatory compliance, risk management, and internal audit.
Manage operationalization and change management of industry requirements.

Risk, Internal Audit & Compliance:

Enforce internal controls and ensure adherence to product management processes.
Collaborate with Business Analysts to optimize processes and mitigate risks.

Career Development:

Continuously develop and apply product management principles.
Identify training and career progression opportunities for self with input from management.

Essential Qualifications – NQF Level:

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Minimum Experience Level:

3 – 5 years relevant experience in product management.

Technical / Professional Knowledge:

Communication Strategies
Data analysis
Industry trends
Principles of financial management
Relevant regulatory knowledge
Decision-making process
Cluster Specific Operational Knowledge
Governance, risk and controls

Behavioural Competencies:

Customer Focus
Decision Making
Facilitation

Job Title: Associate – Cash Management

Location: Johannesburg, South Africa

Date: 29th February 2024

Reference: 132711

Job Responsibilities:

Financial:

Drive sustainable growth and performance within Transactional Services and CIB to achieve financial objectives.
Support organizational budgeting through reporting and monitoring financial performance.
Identify and pursue opportunities for client growth and portfolio optimization.
Conduct root cause analysis for product-related issues and implement remedial and preventive measures.

Customer:

Engage with clients to support sales and ensure product utilization.
Enhance products based on client feedback.
Assist Product Sales experts in client deal structuring and strategy formulation.

Product Management:

Contribute to the business roadmap and strategy through continuous product development.
Identify new innovation opportunities and contribute to the program backlog.
Implement digital-first strategy to align segment, channel, and product.
Participate in ceremonies for value creation and cadence.

Stakeholder Management:

Collaborate with stakeholders across commercialization, compliance, technology, and other areas.
Build relationships for effective negotiation and communication with relevant stakeholders.
Engage in internal and external stakeholder management and champion product forums.

Industry:

Drive product ideation and execution while ensuring compliance with industry standards and regulations.
Meet targets for regulatory compliance, risk management, and internal audit.
Manage operationalization and change management of industry requirements.

Risk, Internal Audit & Compliance:

Enforce internal controls and ensure adherence to product management processes.
Collaborate with Business Analysts to optimize processes and mitigate risks.

Career Development:

Continuously develop and apply product management principles.
Identify training and career progression opportunities for self with input from management.

Essential Qualifications – NQF Level:

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Minimum Experience Level:

3 – 5 years relevant experience in product management.

Technical / Professional Knowledge:

Communication Strategies
Data analysis
Industry trends
Principles of financial management
Relevant regulatory knowledge
Decision-making process
Cluster Specific Operational Knowledge
Governance, risk and controls

Behavioural Competencies:

Customer Focus
Decision Making
Facilitation

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Nedbank Vacancies

Amanda Lisa — Thu, 15 Feb 2024 01:10:26 +0000

Job Title: Client Services Consultant (6 months Maternity Contract)

Location: Cape Town, South Africa

Reference: 131633

Job Classification: Sales and Service
Career Stream: Sales
Leadership Pipeline: Manage Self: Technical (MST)

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Job Purpose:
Nedgroup Investments, a division of Nedbank Group Ltd, is seeking a Client Service Consultant to join its team in Cape Town. The role entails fostering trust, building relationships, and delivering exceptional service experiences to investors and financial planners.

Job Responsibilities:

Client Engagement:

Address client needs with appropriate services and solutions.
Cultivate trust and rapport with clients through expertise and care.
Educate clients on account management procedures.
Ensure respectful and empathetic client interactions.
Assist clients in achieving financial goals.
Take ownership of client requests and seek alternative solutions when necessary.
Facilitate sales by informing clients about product features.
Document client needs and recommend suitable products.
Obtain referrals and leads for business growth.
Maintain client relationships and keep them informed of progress.
Promote the use of self-service channels.
Collaborate with internal stakeholders to provide comprehensive financial solutions.
Prioritize a client-centric approach in all interactions.
Ensure clients are onboarded according to Nedbank’s standards and policies.

Nedbank Goals:

Contribute to Nedbank’s success by meeting service excellence and personal development goals.
Support business growth by delivering on individual and team objectives.
Increase market share through client engagement and digital platform enrollment.
Address obstacles and problems through teamwork and performance reviews.
Complete sales activities as planned and take corrective action when needed.
Uphold Nedbank’s values and contribute to its financial expertise.

Risk and Compliance:

Mitigate risks and comply with legislative requirements.
Report suspicious transactions.
Stay updated on industry changes and comply with regulations.
Manage risk effectively and adhere to company standards and policies.

People Specification:

Essential Qualifications:

Matric / Grade 12 / National Senior Certificate

Preferred Qualification:

Banking Services (e.g., Higher Certificate in Banking Services – NQF5)

Essential Certifications:

None specified

Preferred Certifications:

None specified

Minimum Experience Level:

2-3 years of experience as a Client Services Consultant in the Asset Management industry.
Experience with Investments, Pension Funds, or Retirement Funds in an Asset Management Business.
Technical understanding of Collective Investment Schemes and Retirement products.

Technical / Professional Knowledge:

Product Knowledge
Customer service principles
Nedbank policies and procedures
Customer relationship management

Behavioural Competencies:

Building Customer Loyalty
Planning and Organizing
Adaptability
Applied Learning

Contact:
For inquiries, please contact the Nedbank Recruiting Team at +27 860 555 566.

Note:
If the desired job is not available, activate job alerts to receive notifications about new openings

APPLY HERE

Nedbank Credit Administrator

Reference: 131498

Job Description:

Job Purpose:

Ensure adherence to Nedbank policies and procedures, facilitating credit risk decision-making to meet regulatory and compliance requirements.

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Responsibilities:

Manage portfolios efficiently to mitigate financial losses.
Support credit teams in achieving financial targets and minimizing legal, compliance, and operational risks.
Implement business plans and initiatives to meet objectives.

Provide accurate information and administrative support to internal and external stakeholders.
Maintain high levels of quality and service delivery to ensure stakeholder satisfaction.
Deliver Management Information Systems (MIS) to management for informed decision-making.

Minimize bank risk by adhering to policies and procedures.
Enhance effectiveness and efficiency in Information Management and Credit Administration departments.
Continuously improve operations to realize measurable business value.
Stay updated on relevant legislation and industry changes.

Embrace Nedbank Vision and Values in interactions with teams and stakeholders.
Contribute to team goals through active participation and knowledge sharing.
Manage personal career growth with support from management and colleagues.
Stay updated on developments in the field through training and feedback.
Foster knowledge management and team success through collaboration.
Support Nedbank’s culture-building and corporate social responsibility initiatives.
Qualifications and Experience:

Matric / Grade 12 / National Senior Certificate.
Preferred: NQF 5 Certificate in Banking or Finance, Bachelor of Commerce in Accounting and/or Economics.
2-3 years of general banking experience.
Technical/Professional Knowledge:

Proficiency in administrative procedures and systems.
Data analysis skills.
Knowledge of Nedbank policies, procedures, vision, and strategy.
Understanding of relevant regulatory frameworks.
Strong business writing skills.
Behavioral Competencies:

Continuous learning mindset.
Collaboration skills.
Decision-making ability.
Proactive in initiating action.
Ability to handle stress.
Effective workload management.
For inquiries, contact the Nedbank Recruiting Team at +27 860 555 566.

If the desired job isn’t available, activate job alerts to stay updated on new openings

APPLY HERE

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Join Nedbank as a Call Agent in Johannesburg

Amanda Lisa — Fri, 02 Feb 2024 06:53:36 +0000

Join Nedbank as a Call Agent in Johannesburg

Location: Johannesburg, ZA
Date: 1 Feb 2024
Reference: 129579

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Requisition Details & Talent Acquisition Contact:
REQ 129579 – Twanette Coetser
Closing Date: 09 February 2024

Cluster & Location:
Total Business Banking and Retail – Nedbank Integrated Channels – Contact Centre
Newtown Junction Campus, Newtown, Johannesburg

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Career Stream:
CALL CENTRE (Service)

Job Title: Call Agent (Fixed Term Contract)

Job Purpose:
Are you passionate about delivering excellent customer service in the banking sector? Do you possess experience in forex and call centre operations? If so, an exciting opportunity awaits you at Nedbank!

Join one of South Africa’s leading banks on a mission to become the most admired financial services provider in Africa. At Nedbank, we are dedicated to offering our clients professional and efficient services that enhance their banking experience and foster lasting relationships.

Responsibilities:

Handle incoming calls from clients, providing accurate information about our products and services.
Identify and pursue leads, offering tailored solutions to meet clients’ needs and expectations.
Escalate unresolved queries to management and diligently follow up on case statuses.
Adhere to daily schedules, targets, and service level agreements.
Engage in culture-building initiatives and corporate social responsibility activities.
Stay informed about legislative changes, industry developments, and risk standards relevant to your role.
Continuously enhance your personal capabilities and stay abreast of developments in your field of expertise.

Minimum Requirements:

NQF Level 4 or higher in Banking, Sales, Marketing, Financial, or Business-related field.
Minimum FAIS 120 Credits.
1-2 years of sales experience in a Contact Centre or Banking environment.
1-2 years of Contact Centre or Banking experience required.
Excellent communication, interpersonal, and problem-solving skills with a commitment to customer satisfaction.
Clear ITC and Criminal Record.
Basic computer literacy.
Proficient in English, both written and spoken.
Basic numerical ability.
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Working Hours:

Prepared to work an eight-hour shift per day, including weekends and public holidays if required.

Technical / Professional Knowledge:

Proficiency in administrative procedures and systems.
Understanding of relevant regulatory frameworks.
Familiarity with relevant software and systems.
Strong business writing skills.
Knowledge of banking procedures, principles, and terms.
Awareness of governance, risk, and controls.

Contact Information:
For inquiries, please contact the Nedbank Recruiting Team at +27 860 555 566.

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