Location: Johannesburg

Time Type: Full-time

Job Requisition ID: R13198

Job Description:

We are seeking a dynamic and customer-focused Call Centre Agent to join our team at FNB Life. As a Call Centre Agent, you will be responsible for addressing customer needs, building stakeholder relationships, and contributing to a culture of service excellence.

If you have 1-2 years of experience in a call center and a Matric (Grade 12) qualification, we encourage you to apply.

Key Responsibilities:

– Act responsibly with work-related resources to contribute to cost containment
– Address customer needs to meet or exceed customer expectations
– Build and maintain stakeholder relationships

– Contribute to a culture of service excellence
– Innovate to improve customer experience
– Be flexible and adapt to changing circumstances

– Participate in the innovation process and contribute to new innovations
– Plan and complete activities within area of work to meet set time and quality standards
– Adhere to schedules and perform assigned work

– Maintain documentation and share information with the team
– Execute own work in accordance with organizational values and code of ethics
– Comply with governance and compliance standards and escalate problems for investigation and resolution
– Identify and escalate risk as a normal part of work

– Contribute to client service delivery culture
– Resolve customer dissatisfaction/complaints by taking ownership of the problem
– Deliver exceptional service and respond to customer queries
– Plan and schedule activities to improve service

– Assist branch consultants with eBucks queries and advise customers on eBucks Shop orders
– Assess own performance and request training where appropriate
– Demonstrate teamwork and collaborate with others

Requirements:

– 1-2 years experience in a call center
– Matric (Grade 12) qualification

What We Offer:

– Opportunities to network and collaborate
– A challenging working environment that is progressive and agile
– Opportunities to innovate and take initiative

If you are adaptable, curious, and thrive in a collaborative environment, we may be a match. Apply now! All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities.

Administration Assistant

Location: Matsapha

Time Type: Full-time

Job Requisition ID: R12563

Job Description:

We are seeking a highly organized and efficient Administration Assistant to join our team.

As an Administration Assistant, you will be responsible for monitoring and supporting a team executing operational activities, optimizing stock and equipment assets, managing costs and expenses, and delivering exceptional customer service.

Key Responsibilities:

– Monitor and support a team executing operational activities
– Optimize stock and equipment assets to ensure increased profits
– Manage costs and expenses within approved budget

– Deliver exceptional customer service
– Cultivate and manage objective working relationships with stakeholders
– Engage with customers in a professional and courteous manner

– Process customer requests efficiently and resolve queries promptly
– Identify and resolve process breakdowns and failures
– Assist with food and beverage management

– Conduct spot checks on stock takes and ensure accuracy and neatness
– Monitor ordering and requisition procedures
– Drive process improvement initiatives and Change Management
– Provide accurate and reliable business intelligence

– Analyze trends and data through process reports and updates
– Ensure equipment and assets are in good working order and counted regularly
– Manage own development and increase competencies

– Plan and manage performance, skills development, employment equity, talent, and culture of team
– Conduct process training to ensure common understanding of processes

Requirements:

– Relevant qualification and experience in administration
– Strong organizational and communication skills
– Ability to work efficiently and effectively
– Customer-focused and proactive approach
– Strong analytical and problem-solving skills

What We Offer:

– Opportunity to work with a dynamic team
– Professional development and growth opportunities
– Competitive salary and benefits package
– Collaborative and supportive work environment

If you are a motivated and efficient individual who is passionate about delivering exceptional customer service, we encourage you to apply.

APPLY HERE

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