Location: Johannesburg

Time Type: Full-time

Job Requisition ID: R9920

Job Description:

We are seeking a skilled Server Administrator to join our Core Banking Team at FNB. As a Server Administrator, you will be responsible for configuring and maintaining servers, ensuring the smooth operation of our IT infrastructure. Your duties will include:

– Creating new user accounts and recovering lost passwords
– Ensuring data security and developing network maintenance standard operating procedures
– Upgrading software and hardware, and managing infrastructure automation and scripting

– Troubleshooting security issues and monitoring server activity
– Designing backup solutions and customizing server operating options
– Providing technical support to end-users

Requirements:

– Strong Linux skills
– Experience with Bamboo/Ansible and Kubernetes
– AWS experience
– Infrastructure management and automation skills
– Security and troubleshooting expertise

We are looking for someone who is:

– Curious and driven to learn
– Obsessed with mastery and constantly improving
– Courageous and willing to think differently
– A team player who believes in collaboration
– Emotionally intelligent with a high EQ

Benefits:

– Opportunities to network and collaborate
– Inspiring work environment
– Challenging work with space to make a difference
– Opportunities to innovate
– Flexible conditions and focus on health and wellbeing
– Resources for professional development
– Generous leave policy and preferential employee banking rates

If you are a motivated and experienced Server Administrator, please apply by May 29, 2024.

Job Title: Custody Client Service Specialist

Location: Johannesburg

Time Type: Full-time

Job Requisition ID: R12859

Job Description:

We are seeking a skilled Custody Client Service Specialist to join our team at FNB. As a Custody Client Service Specialist, you will be responsible for supporting front office teams with confirmations, settlements, and reconciliations across various product sets. Your duties will include:

– Demonstrating cost consciousness and awareness of personal contribution to costs and productivity

– Identifying and escalating potential risks that may lead to increased costs
– Preventing wastage and identifying process improvements to contain and reduce costs
– Adhering to organizational values and service standards and interacting with customers accordingly
– Ensuring first-time resolution of customer queries or complaints and taking ownership of requirements
– Meeting set turnaround times while ensuring availability, reliability, and accuracy

– Proposing improvements on internal processes that impact service levels and customer satisfaction
– Ensuring own product knowledge and guidance provided is technically accurate
– Establishing relationships with relevant individuals and departments to deliver on work expectations

– Adhering to relevant service level agreements to build trust in the relationship
– Executing own work in accordance with organizational values and code of ethics
– Complying with and adhering to identified governance and compliance standards and escalating problems for investigation and resolution

– Identifying and escalating risk as a normal part of work
– Producing high-quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
– Working with enhanced processes and procedures to maintain operational efficiencies
– Delivering work accurately to ensure consistent results

– Drawing on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
– Adhering to quality standards, turnaround times, and company policies and procedures
– Completing relevant administration, reporting, and updating of information accurately and on time
– Providing timely reports on operations, performance, and audit findings

– Reporting on transactional activity progression within set guidelines to provide timely information for decision-making
– Displaying attention to detail in checking instructions and ensuring trades are booked correctly on source systems
– Monitoring exceptions on confirmations that have been electronically generated
– Ensuring confirmation processing is within KRI deadlines
– Monitoring and following up on outstanding confirmations in line with specific business requirements
– Performing settlements and ensuring accuracy and attention to detail
– Building and maintaining professional working relationships with all stakeholders
– Initiating meetings with key stakeholders to track progress, manage expectations, and ensure stakeholders’ requirements are delivered

– Preserving relationships despite airing conflicting views and seeking mutual gains when addressing conflicts
– Anticipating consequences and adapting problem-solving based on continual feedback
– Acting speedily to resolve problems, queries, and complaints
– Adapting communication styles to meet the needs of different audiences

– Analyzing previous day’s Exception Report and attending to any open items
– Investigating and resolving open exception items and escalating to relevant stakeholders for resolution
– Understanding process flows to identify which systems are causing mismatches
– Liaising with clients, BT, and/or Dealers to resolve discrepancies, bugs, and general issues
– Seeking regular performance feedback and putting actions in place to improve and enhance performance

– Identifying activities to address own development gaps and creating a personal development plan
– Understanding which competencies and skills are required to be mastered to ensure personal development and performance
– Keeping abreast of learning opportunities, changing products, and trends
– Contributing to teamwork and inclusivity by working together to achieve team goals
– Valuing individual contributions and respecting diversity in the team
– Sharing information and knowledge that benefits the team

Requirements:

– Relevant experience in a similar role
– Strong understanding of custody and client service
– Excellent communication and problem-solving skills
– Ability to work under pressure and meet deadlines
– Strong attention to detail and accuracy
– Ability to build and maintain professional working relationships
– Understanding of organizational values and code of ethics
– Knowledge of governance and compliance standards

Benefits:

– Opportunities to network and collaborate
– Inspiring work environment
– Challenging work with space to make a difference
– Opportunities to innovate
– Flexible conditions and focus on health and wellbeing
– Resources for professional development
– Generous leave policy and preferential employee banking rates

If you are a motivated and experienced Custody Client Service Specialist, please apply by June 3, 2024. All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities.

APPLY HERE

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