Job Type: Permanent

Job Grade: T07

Division: Customer Services

Department: Contact Centre

Branch: Water and Sanitation (Customer Services)

Reference Number: ETH240516-1

Job Number: 34010334

Closing Date: 2024/06/07

Location: Durban, KwaZulu-Natal, South Africa

Job Purpose:

To provide an efficient and professional interface to all eThekwini residents in relation to services related to water accounts (billing), water, wastewater, storm-water, roads, and traffic (engineering fault reporting via a toll-free telephone contact point).

Key Responsibility Areas:

– Provide accurate information and ensure customer satisfaction
– Liaise with the Engineering Department and capture engineering faults effectively
– Prioritize and classify faults in terms of severity
– Screen no water complaints and update consumer and accounts details on the Billing system

– Authorize reconnection of water services on receipt of full payment
– Follow up on electronic payments and queries referred to meter shop and meter audit division
– Undertake adjustments of accounts

Competencies:

– Written communication
– Oral communication
– Attention to detail
– Ethics and professionalism
– Organisational awareness
– Problem-solving
– Use of technology
– Communication
– Resilience
– Learning orientation
– Team orientation
– Coaching and mentoring

Essential Requirements:

– Grade 12 (NQF Level 4) or equivalent
– 2 Years relevant experience

Preferred Requirements:

– Grade 12 (NQF Level 4) or equivalent and an Administrative certificate
– 3 Years relevant experience

Benefits:

– Housing Subsidy
– Leave
– Medical Aid
– Pension Fund
– Remuneration: R 208 686.56 – R 270 896.51 P.A
– 13th Cheque

Contact Information:

– Contact Name: Human Capital
– Contact Telephone: 031 311 8779

Note: Be able to work in a shift environment.

Job Title: Receptionist

Job Type: Permanent

Job Grade: T05

Division: Corporate and Human Capital Cluster

Department: Administration

Branch: Nil

Reference Number: ETH240513-5

Job Number: 65000312

Closing Date: 2024/06/07

Location: eThekwini, KwaZulu-Natal, South Africa

Special Conditions:

– Physical Requirements: Must be able to meet the inherent requirements of the job.

Job Purpose:

Provide a reception service to the Unit, reporting to the Senior Administration Officer.

Key Responsibility Areas:

– Provide a customer interface for the Unit

– Procure and maintain stationery and miscellaneous requirements for the reception area

– Control the booking and use of the Unit’s boardroom

Competencies:

– Written Communication

– Oral Communication

– Attention to detail

– Business processes

– Use of technology

– Data processing and analysis

– Interpersonal relationships

– Communication

– Client orientation and customer focus

– Change readiness

– Team orientation

Essential Requirements:

– Grade 12 (NQF Level 4) or equivalent

Preferred Requirements:

– None specified

Benefits:

Housing Subsidy

– Leave

– Medical Aid

– Pension Fund

– Remuneration: R146 214.17 / R189 803.35 per annum

– 13th Cheque

Contact Information:

– Contact Name: Simnikiwe Maphisa

– Contact Telephone: 031 311 3167

Note: Be able to work in a fast-paced environment and meet the physical requirements of the job.

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