FlySafair is currently seeking applications for the position of Call Centre Agent at its head office in Bonaero Park, Gauteng.

This opportunity is open to candidates with a Grade 12 Certificate or equivalent.

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The airline, based at O.R. Tambo International Airport in Kempton Park, South Africa, is known for its commitment to providing low-fare, hassle-free, and on-time travel experiences.

Key Details:

• Position: Call Centre Agent
• Closing Date: 31 October 2023
• Location: Bonaero Park, Gauteng

Duties and Responsibilities:

• Handling calls, emails, and other communications from passengers and prospective customers.
• Taking necessary actions, such as providing information, making booking changes, assisting with lost property, and managing special needs requests.
• Staying updated on the airline’s services, standard operating procedures, and terms and conditions.
• Verifying client payments, capturing names, and assisting with group changes.
• Developing and maintaining relationships with clients, providing feedback to management on passenger issues, and staying informed about airline developments.

Job Requirements:

• Grade 12 Certificate or equivalent.
• Preferred experience in a call centre.
• Familiarity with Zendesk, phone systems, Raddix system, and PayU is advantageous.
• Proficiency in Microsoft Office applications (Word, Excel, and Outlook).
• Willingness to work overtime and shifts when necessary.

Personal Attributes:

• Attention to detail.
• Exceptional customer service skills.
• Strong listening and communication abilities.
• Punctuality.

How to Apply: Interested candidates should complete the prescribed form available on FlySafair’s career website. External email applications will not be accepted.

If no feedback is received within two (2) weeks from the closing date, consider the application unsuccessful.

FlySafair reserves the right to not proceed with the vacancy and will appoint candidates based on operational requirements.

Preference will be given to members of under-represented designated groups. Applicants are advised to follow the application instructions provided on the career website

HOW TO APPLY

https://www.flysafair.co.za/about-us/careers