Assistant Officer Customer Relations x1 Transmission (North East Grid) Witbank
Vacancy Type: Internal
Task Grade: T10
Area of Specialization: Customer Relationship and Stakeholder Expectations
Department: Lines and Servitudes
Business Unit: North East Grid
Location: South Africa (Mpumalanga)
Reference Number: 50075138TM
Closing Date: 07/06/2024
Minimum Requirements:
– National Diploma in Marketing/Finance/Commerce/Engineering/Social Science/Business Management/Customer Service at NQF 6 with 240 Credits
– 3 years of experience in Lines and Servitudes Inspections, dealing with various stakeholders especially in communications and public administration.
Skills and Competencies:
– Integrity
– Honesty
– Trustworthiness
– Professionalism
– Team player
– Coaching
– Mentoring
– Developing Knowledge
– Transmission maintenance practice and procedures
– Customer relations practices
– Business Management System
– Eskom servitude rights and practices
– Knowledge of OHS
– Communication
– Organisational ability
– Negotiation skills
– Computer literate
– Interpersonal skills
– Presentation skills
– Leadership skills
– Customer interface
– Analytical skills
– Conflict management
– Administration skills
– Driver’s license Code 8 and advanced 4×4 driving skills
Key Responsibilities:
– Customer interface/Safety/Environment Awareness
– Liaise with internal Customers
– Stakeholder/Customer Relation Management
Note:
– If you have not been contacted within 28 days after the closing date, please accept that your application was unsuccessful.
– Eskom is committed to equality, employment equity, and diversity.
– Preference may be given to candidates from under-represented designated groups.
– Eskom reserves the right not to make an appointment to the posts as advertised.
– Candidates with disabilities are encouraged to apply.
– For assistance with this advert, please email recruitmenttx@eskom.co.za
Job Title: Assistant Officer Revenue and Credit (Distribution) Uitenhage (X1)
Vacancy Type: External/Internal
Task Grade: T10
Area of Specialization: Revenue and Credit Management
Department: Finance
Business Unit: Cape Coastal Cluster
Location: South Africa (Eastern Cape)
Reference Number: LJ 02/2024
Closing Date: 05/06/2024
Minimum Requirements:
– National Diploma in Finance/Commerce/Accounting at NQF6 with 240 credits
– 2 years’ experience in finance/customer service
Skills and Competencies:
– Integrity
– Honesty
– Trustworthiness
– Professionalism
– Team player
– Motivating teams
– Coaching
– Mentoring
– Developing Knowledge
– Business processes
– Bilingual/Multi-lingual
– Counselling and conflict handling
– Communication and interpersonal
– Planning and organisational
– Stress management
– Customer service and marketing
– Telephone
– Computer
Key Responsibilities:
– Conduct credit revenue and credit management processes
– Manage customer data
– Handle generic service activities
– Direct daily customer service activity operations
– Build relationships between customers and Eskom
– Conduct measurement and meter related tasks
– Perform vending and prepaid activities
– Process quotation and connection activities
Note:
– If you have not been contacted within 28 days after the closing date, please accept that your application was unsuccessful.
– Eskom is committed to equality, employment equity, and diversity.
– Preference may be given to candidates from under-represented designated groups.
– Eskom reserves the right not to make an appointment to the posts as advertised.
– Candidates with disabilities are encouraged to apply.
– Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.
Job Title: Service Agent Customer Service Area X1 Vereeniging HUB
Vacancy Type: Internal
Task Grade: T10
Area of Specialization: Customer Service
Department: Customer Services
Business Unit: Distribution
Location: South Africa (Gauteng)
Reference Number: Veree230524
Closing Date: 16/06/2024
Minimum Requirements:
– National Diploma in Business Management/Marketing/Communications Commerce at NQF6 with 240 credits
– 2 years’ experience in working with customers and customer relations
Skills and Competencies:
– Integrity
– Honesty
– Trustworthiness
– Professionalism
– Team player
– Motivating teams
– Coaching
– Mentoring
– Developing
– Service delivery training
– Snippet processing unit (SPU) and prepayment customer tariffs
– Organisation processes
– Customer relationship management
– Low voltage maintenance and fault repair
– Operating regulations for high and low voltage systems
– Metering and billing
– Credit Management directive, policy
– Computer literate
– Effective time management
– Interpersonal
– Relationship building
– Functional and technical
– Problem-solving and analytical
– Negotiation
– Communication
– Telephone
– Stress management
– Report compilation
– Bilingual, multilingual
– Counselling and conflict handling
Key Responsibilities:
– Handle generic service activities
– Provide customer data
– Process quotation and connection activities
– Perform vending and prepaid activities
– Build relationships between Eskom and Customers
– Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.
Job Title: Re-Advert- Service Agent Customer Service Area X2 (Distribution) Cullinan & Temba-Tshwane
Vacancy Type: Internal
Task Grade: T10
Area of Specialization: Customer Service
Department: Customer Services
Business Unit: Gauteng Cluster
Location: South Africa (Gauteng)
Reference Number: Re-Advert SACSCTT10
Closing Date: 07/06/2024
Minimum Requirements:
– National Diploma/National N Diploma in Business Management/Communication/Marketing/Commerce/Engineering/Social Science/Accounting/Finance at NQF6 with 240 credits
– 2 years of experience in working with customers and customer relations
Skills and Competencies:
– Integrity
– Honesty
– Trustworthiness
– Professionalism
– Team player
– Motivating teams
– Coaching
– Mentoring
– Developing
– Service delivery training
– Snippet processing unit (SPU) and prepayment customer tariffs
– Organisation processes
– Customer relationship management
– Low voltage maintenance and fault repair
– Operating regulations for high and low voltage systems
– Metering and billing
– Credit management directive, policy
– Computer literate
– Effective time management
– Interpersonal
– Relationship building
– Functional and technical
– Problem-solving and analytical
– Negotiation
– Communication
– Telephone
– Stress management
– Report compilation
– Bilingual, multilingual
– Counselling and conflict handling
Key Responsibilities:
– Handle generic service activities
– Provide customer data
– Process quotation and connection activities
– Perform vending and prepaid activities
– Build relationships between Eskom and customers
Note:
– If you have not been contacted within 28 days after the closing date, please accept that your application was unsuccessful.
– Eskom is committed to equality, employment equity, and diversity.
– Preference may be given to candidates from under-represented designated groups.
– Eskom reserves the right not to make an appointment to the posts as advertised.
– Candidates with disabilities are encouraged to apply.
– Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.