Sales Consultant – Join the Team at FNB and Deliver Exceptional Customer Experience

Are you a sales-driven individual with a passion for providing exceptional customer experience?

Do you thrive in a dynamic environment and have a knack for offering value-adding solutions?

Look no further than the Sales Consultant role at First National Bank (FNB) in Johannesburg.

Job Description:

As a Sales Consultant at FNB, you will be responsible for providing a positive customer experience by being helpful and sensitive to customer needs and aspirations. Your key responsibilities will include:

– Offering value-adding solutions within a dynamic environment
– Adhering to policy and process
– Executing own work in accordance with organisational values and code of ethics
– Complying with governance and compliance standards

– Identifying and escalating risk
– Producing high-quality work
– Delivering work accurately and efficiently
– Adhering to quality standards, turnaround times, and company policies and procedures
– Achieving sales targets and cost of sales ratio

– Identifying opportunities to increase sales revenue and grow the organisational client base
– Maximising sales by selling packaged financial solutions
– Maintaining specialised knowledge on all FirstRand approved products
– Driving cross-selling opportunities and digital adoption

– Contributing to teamwork and inclusivity
– Achieving expected financial targets and upholding associated service levels
– Building and maintaining stakeholder relationships


– Relevant qualifications and experience in sales and customer service
– Strong communication and interpersonal skills
– Ability to work well under pressure and meet deadlines
– Knowledge of financial products and services
– Understanding of governance and compliance standards
– Ability to identify and escalate risk
– Strong problem-solving and analytical skills

What We Offer:

– A dynamic and supportive work environment
– Opportunities for growth and development
– Competitive salary and benefits package
– The chance to work with a talented team and contribute to our company’s success

How to Apply:

If you are a self-motivated and customer-focused individual who shares our passion for service, please apply now. .

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities.


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