Job Opportunity: Service Agent Customer Service Area (Distribution) Queenstown

Position: Service Agent Customer Service Area (Distribution) Queenstown
Vacancy Type: Internal
Task Grade: T10

Area of Specialization: Providing efficient generic and interface customer services related to specialist fields in specified geographical areas.

Department: Retail Operations
Business Unit: Cape Coastal Cluster
Location: South Africa (Eastern Cape)
Reference Number: AS006
Closing Date: 18/03/2024

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EThekwini Municipality is hiring

Eskom Jobs available

Minimum Requirements:
Qualifications: National Diploma in Business Management/Marketing/Communications/Commerce at NQF6 with 240 credits
Related Minimum Experience: 2 years of experience in working with customers and customer relations

Skills and Competencies:
Leadership:

  • Team Player
  • Motivating teams
  • Coaching
  • Mentoring
  • Developing

Behavioral:

  • Integrity
  • Honesty
  • Trustworthiness
  • Professionalism

Knowledge:

  • Service delivery training
  • Snippet processing unit (SPU) and prepayment customer tariffs
  • Organisation processes
  • Customer relationship management
  • Low voltage maintenance and fault repair
  • Operating regulations for high and low voltage systems
  • Metering and billing
  • Credit management directive, policy

Skills:

  • Computer literate
  • Effective time management
  • Interpersonal
  • Relationship building
  • Functional and technical
  • Problem solving and analytical
  • Negotiation
  • Communication
  • Telephone
  • Stress management
  • Report compilation
  • Bilingual, multilingual
  • Counseling and conflict handling

Key Responsibilities:

  • Handle generic service activities.
  • Provide customer data.
  • Process quotation and connection activities.
  • Perform vending and prepaid activities.
  • Build relationships between Eskom and customers.

For assistance with this advertisement, please email recruitmentdx@eskom.co.za

Note:
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

Eskom is committed to equality, employment equity, and diversity.

In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”

 

Position Available: Assistant Officer Projects – Contacts Administration

Location: South Africa (Mpumalanga)

Reference Number: Gx Krl HU3000

Closing Date: 27/03/2024

Minimum Requirements:

  • Qualification(s): National Diploma in Built Environment/Commerce/Human Sciences at NQF6 with 240 credits.
  • Experience: Minimum of 2 years related experience in contracts administration/Engineering and Construction Contract/Project administration.

Skills and Competencies:

  • Behavioural: Creativity, influence, and persuasion; dealing with complexity; working with authority; resilience and flexibility; integrity, honesty, trustworthiness, professionalism, reliability, and independence.
  • Leadership: Strategic and analytical thinking; customer and achievement orientation; interpersonal skills and decision-making; business acumen, communication, and engagement; team building and development, mentorship, and coaching.
  • Knowledge: Contracts management (understanding of FIDIC and NEC); project and supplier management; commercial and supply value chain; tender evaluation; construction management; quality control and assurance; quantity surveying.
  • Skill: Analysis, judgment, problem-solving; client focus; teamwork, collaboration; negotiation, persuasiveness; planning, and organizing.

Key Responsibilities:

  • Assist the project team with performing contracts administration services and functional duties during the project life cycle and contract duration.
  • Upload and maintain contracts management data and information on the designation system.
  • Assist the contracts administration officers in providing analysis, advice, and reports based on accurate information.
  • Support the project team with compliance to approved contracts management methodology.

How to Apply: Kindly apply for the position online by clicking on the link below.

For Assistance: For assistance with this advertisement, please email recuitmentgx@eskom.co.za.

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